Group Housing Billing Coord - The Westin - (21104680)
Company: Marriott International, Inc.
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Westin Kansas City At Crown Center, located at 1 E Pershing Rd,
Kansas City, MO, 64108 is currently hiring a Group Housing Billing
Assist hotel group guests to ensure a successful event by being the
housing and billing contact from pre-arrival through departure;
providing excellent service and hospitality following the brand
guidelines. Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest
reservation needs, determine appropriate room type, and verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Set-up proper billing accounts (i.e.
share-with, room/tax/incidentals, tax exempt, direct/special
billing, and group bookings) according to accounting policies.
Prepare, review, and issue bills, invoices, and account statements
according to company procedures. Provide excellent service to both
internal and external customers. Ensure compliance with standard
and local operating procedures (SOPs and LSOPs). Work closely with
various departments and outside entities to achieve successful
groups from pre-arrival through final bill.
Follow all company and safety and security policies and procedures;
ensure uniform and personal appearances are clean and professional;
maintain confidentiality of proprietary information and protect
company assets. Report all accidents, injuries, and unsafe work
conditions to the manager. Welcome and acknowledge all guests
according to company standards, anticipate and address guests
service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Prepare and review written documents accurately and
completely; read and visually verify information in a variety of
formats. Comply with quality assurance expectations and standards.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of employees. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
Apply now at :
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protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Independence , Group Housing Billing Coord - The Westin - (21104680), Accounting, Auditing , Independence, Missouri
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