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National Account Manager

Company: Government Employees Health Association, Inc. - GE
Location: Independence
Posted on: August 6, 2022

Job Description:

GEHA is a leader in health services for federal employees and related customers, serving our chosen markets with low-cost offerings and best-in-class customer care, sustained by a nimble and efficient organization.An Executive Order was released stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the executive order, if it is enforced.

Directs and performs all activities related to the retention of existing contracted Dental care providers, Dental Service Organizations, and dental groups into the Connection Dental Network. Applies a complete knowledge of all the organization's products, services and policies to negotiate and manage contracts and financial reimbursement rates with Dental Providers, to best optimize their performance for GEHA. Utilizes critical thinking skills to perform thorough analysis and development of retention efforts. Makes recommendations to the Network Management team to coordinate, develop, monitor and manage dental provider retention, negotiations, training, and other special projects with minimal supervision by the Network Development Supervisor.

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
The annual base salary range for this position is $52,562 - $73,637 USD.


Key Duties

  • Must be self-motivated, able to work remotely, independently and accept responsibility to achieve goals and effectively manage a territory of business.
  • Works with some guidance from network leadership to retain individual and group providers to participate in the Connection Dental Network, managing key aspects of the Retention process including fee schedule negotiations, and the impact to GEHA access to care and savings standards.
  • Utilize the Salesforce CRM to identify, track, report, and update all retention efforts. Identifies and reports on forecasting of territories using the Salesforce Reporting function. Optimizes Salesforce environment to maximize success of retention efforts.
  • Conducts retention efforts on potential dental providers through site visits, telephone solicitation, and mailing of solicitation packages through targeted campaigns to retain providers in the dental network.
  • Use knowledge of resources available to participating providers as leverage and assistance to retain providers.
  • Produces and tracks daily, weekly, and monthly reports on retention efforts.
  • Provides information and prepares reports for purposes of forecasting retention and negotiations. Provides suggestions to improve retention efforts.
  • Serves as a liaison between GEHA, Client Relations, dental providers and operational areas.
  • Makes presentations to dental offices and Dental Service Organizations (DSOs), both participating and non-participating dentists.
  • Provides creative input on marketing ideas and strategy for Connection Dental Network.
  • Identifies and reports to leadership team on market challenges in the retention of additional providers, and assists in creation of processes to overcome those challenges.
  • May work assigned ad hoc projects as needed.

    Requirements - Education and Experience

    • Requires a Bachelor Degree in Business, Healthcare, Marketing, Communication, or other related field
    • Requires two to six years of experience in Dental Network operations or business-to-business sales that includes negotiating agreements or contracts. Appropriate experience may be considered in lieu of formal education
    • Requires occasional travel based on business need or according to retention strategy
    • Must be capable of making decisions with little guidance from network leadership
    • Must have excellent oral and written communication skills
    • Ability to develop and facilitate network growth and maintenance strategies within assigned territory
    • Must possess strong presentation skills to successfully communicate the value of working with Connection Dental Network
    • Must be capable of making independent decisions

      #LI-HybridGEHA is an Equal Opportunity Employer. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. Our company's corporate headquarters is located in Lee's Summit near Douglas Rd and I-470 with a total of five locations in the Kansas City metropolitan area.

Keywords: Government Employees Health Association, Inc. - GE, Independence , National Account Manager, Executive , Independence, Missouri

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