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Technology Product Delivery Manager

Company: EDWARD JONES
Location: Higginsville
Posted on: November 23, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Edward Jones is looking for an individual to help lead innovation in Enterprise Services - responsible for supporting and enhancing branch omni-channel systems including chatbot, live chat, phone, written and self-service portals that support and enhance branch experience and interactions with the Home Office. This person will have the dual responsibilities of product delivery management over multiple durable product delivery teams focused on Service and Operation applications and people leadership for the software development associates within those teams.

What you'll do
As a Product Delivery Manager, you will lead change to implement, configure, enhance and support Service and Operations tools and modules using the leading-edge technologies on Cloud platform. In this role, you will work closely with members of the team, leaders and product owners including continual strategy setting and evaluation of delivery team structure in alignment with firm needs and direction.
Essential Responsibilities and Tasks:
Demonstrated ability to build strong partnerships and relationships with Products, QA, UX, PMO and Enterprise ArchitectureRemoving obstacles and coordinating resources to continually increase team throughput, predictability, and qualityReducing cycle times and improving usability scores by driving improvement of all things related to the SDLC for teams in their remitWorking with Tech shared services teams to remove impediments and obstacles for improvement of product delivery and cycle timeSetting of product team success measures to deliver the right value to our clientsContribution and maintenance of a product technology roadmap and backlog and the application of architectural standards in the team's deliverablesDevelop and execute on-going improvements for processes related to the team (e.g. incident management escalations)Deep understanding of the product team's systems, processes, priorities, and technologies while representing these aspects to all levels of IS leadershipGuide teams to do their work in a way that minimizes key-person dependencies and knowledge silosRepresentation to ensure firm and division processes are followed and risk is reduced by the product team (e.g. compliance change management, information security, etc.)Ability to hold teams accountable for setting and achieving Service Level Objectives
In the people leadership portion of this role, this leader will be responsible for:Coaching and mentoring of each team member through observation and timely feedbackIdentification of key team positions and develop ready-now successorsDevelop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisionsMust be able to establish and maintain effective relationships with vendors while aligning to the firm's objectivesWhat you'll need---Bachelor's degree in IT, Computer Science, Information systems is preferred.Minimum of 5 years of experience directly related to Information Systems technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.).Financial Services experience and/or industry license(s) preferred.Experience with case and call center technology a plus.Experience with Salesforce Service Cloud, Communities and Chat a plusUnderstanding of Product Teams and Agile methodology and practices.Good communication and presentation skills to be able to interact with business stakeholders.

  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
      Salary: $106916 - $182047
      Category: Headquarters

Keywords: EDWARD JONES, Independence , Technology Product Delivery Manager, Executive , Higginsville, Missouri

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