Director of Events -Audio Visual - Kansas City
Company: KO Business Solutions
Location: Independence
Posted on: January 22, 2023
Job Description:
KO Business Solutions is proud to be working with an industry
leading event solutions organization that is seeking a Director of
Event Technology to join their team and work alongside venue
partners. If you're ready to build a successful and rewarding
career with a company that is invested in career development, we
may have just the perfect fit for you!
This position is a full time direct hire opportunity, with career
growth and development opportunity!
Candidates must be willing to work nights and weekends.
Position Overview
The Director, Event Technology II is responsible for leading a
successful sales and operations team to achieve the revenue and
profitability goals of an assigned location(s). This position
ensures the team delivers world-class service while cultivating and
maintaining relationships with key venue personnel to enhance the
overall business relationship with the venue. The DET II promotes
high performance, accountability and continuous improvement in the
team and fosters a collaborative environment that values learning
and a commitment to quality. This role will report to an Area
Director, Venues or an RVP, Venues.
Key Job Responsibilities
Account Management
- Develop and maintain strong relationships with clients at all
levels of their organization and provide outstanding customer
service while focusing on customer retention.
- Service high profile/visibility events and act as a point of
escalation when needed.
- Identify key issues and decision makers that will influence the
contract renewal and leverage all available internal resources to
facilitate the planning effort for renewing existing
business.
- Partners with Venue Sales Leadership on sales
strategies
- Creates and participate in business review presentations.
Financial Management and Reporting
- Drive Results by managing an efficient and profitable operation
with a focused approach on revenue maximization and profitability
using cost control measures in accordance with the company's
standard operating procedures.
- Strategically ensure event profitability is maintained based on
proper staffing per event
- Achieves the company's financial goals for the location(s) by
effectively directing the management of labor, equipment
sub-rentals and other costs.
- Train and directs operations and sales managers to complete
standard and ad hoc reports.
- Complete and analyze reports to effectively manage the
business.
- Enforce the utilization of the company billing system,
coordination of invoicing activities and that billing is reviewed
and approved by clients.
- Review location P & L and develops action plans to address
deficiencies/grow the business
- Confirm venue partners process all payments in a timely
basis.
Operations Management
- Responsible for the strategic, long-term direction of large and
small high tech, high volume events at the property
- Direct operations team to manage daily floor operations
including scheduling and equipment setups, operation, and strikes
are completed, and in accordance to brand standards.
- Confirm operations team is using inventory control procedures
to maintain proper inventory levels while also maintaining safety,
security, and quality assurance of equipment.
- See the Big Picture by efficiently sharing labor and equipment
within the local market.
- Guarantees a management presence at all venue meetings, such as
daily stand ups or sales meetings.
- See the Big Picture by analyzing schedules and available labor
and equipment resources and makes recommendations for labor and
equipment sharing within local markets.
Sales Management
- Hold Sales Manager and/or Sr. Sales Manager accountable to
maintaining a healthy pipeline at all times to achieve established
revenue targets.
- Confirm all known opportunities are in CRM and completed
accurately and updated at all times.
- See the Big Picture by leading the sales forecasting efforts at
home location(s), ensuring they are accurate and submitted
timely.
- Create and present information and reports, as needed, to
senior management related to performance, pipeline, forecasting,
etc.
- Maintain knowledge of new product/service offerings and
emerging technology supporting meetings and events.
Customer Service
- Deliver World-Class Service by cultivating and maintaining
relationships with customers, venue personnel and various company
supporting functions and departments.
- Lead the team to exceed the expectations and needs of internal
and external customers.
- Meet with guests on site or assigns this to a team member, and
verify equipment is set-up accurately and working properly to
customer needs, and verify the team is monitoring each event and
checking in on customers throughout the day.
- Enforce the guidelines in the Employee Guide and/or venue
standards for the team to portray a polished and professional
image.
People Development
- Value People by promoting a culture of high performance,
accountability and continuous improvement that values learning and
a commitment to quality.
- Directs and Manages performance, addresses employee concerns,
maintains adequate staffing levels, and facilitates team
development.
- Navigate the union labor market and associated management
dynamics, where applicable.
- Directs and Manages the human resources activities including
selection, performance management, and learning.
- Directs and provides focused and continued coaching to develop
the skills of team members.
- Verifies that employees are trained on the company's standards
for service and equipment, and properly trained on company computer
systems.
- Recommends team members for training opportunities, as
needed
Job Qualifications
- High School Diploma is required. Bachelor's degree is
preferred.
- 5+ years of audio visual experience
- 5+ years of hospitality experience which encompasses
sales/customer service experience
- 3+ years of operations supervisory/management experience that
the revenue managed was 1.5 million/yr.
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the
Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction and
people development focus.
- A valid driver's license is required for team members who may
operate Company vehicles.
Work Environment
Work is performed in a venue/convention center environment with
moderate exposure to outdoor temperatures and to dirt, sand and/or
dust. The working conditions will vary between moderately quiet to
noisy volumes. Team members will use high-end audio visual
equipment and electrical components, and will be exposed to heights
via lifts and ladders. Team members may be asked to work in
multiple venue locations. Working times will include irregular
hours and on-call status including days, evenings, weekends and
holidays. Team members must adhere to appearance guidelines as
defined by the company based on an individual venue or a
representation of venues in that city or area.
Benefits
Medical
Dental
Vision
401K
Equal Opportunity Employer
KO Business Solutions is an equal opportunity employer that is
committed to diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws.
Job Type: Full-time, Direct Hire
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Keywords: KO Business Solutions, Independence , Director of Events -Audio Visual - Kansas City, Executive , Independence, Missouri
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