Assistant Store Manager
Company: Cosentino's Food Stores
Posted on: October 11, 2019
" Assistant Store Manager
Position Objective: To assist customers in their shopping
experience by leading all store departments in a way that not only
promotes growth for the company, but also results in a team that
delivers the product and service Cosentino customers have come to
Reporting Structure: This position formally reports to the Store
Status: This is an exempt position.
The following is a list of any certifications, formal education, or
training requirements for this position.
-- A food handling permit must be obtained within the first 14 days
-- A liquor license is required prior to the first day of work.
-- A minimum (2) years of management experience in a food service,
retail, and/or grocery store setting is required.
-- Completion of ongoing training and development as listed on the
Cosentino Learning Plan.
-- A high school diploma or equivalent is preferred.
The following is a list of the basic skill requirements for this
Essential Job Functions
-- Provide overall supervision of the activities of all departments
in a manner that is operationally effective, but is also motivating
-- Promote a positive overall team atmosphere that includes
cooperation and teamwork, high morale, positive interpersonal
interactions and communications, and recognition for a job well
-- Provide effective coaching, corrective actions, and performance
evaluations to improve individual and team performance.
-- Address employee relations issues and, if needed, effectively
work with the Human Resource team to resolve issues.
-- Conduct effective interviews to hire the highest quality
candidates for any department in the store.
-- Resolve customer complaints in a professional manner and
recognize when it is appropriate to involve the District Manager or
a member of the corporate team.
-- Know and implement the Cosentino Customer Service Standards.
-- Able to manage labor costs in a way that successfully balances
the customer's need for service with the company's need to closely
-- Monitor overall quality of each department.
-- Meet or exceed productivity standards to produce desired team
and individual results.
-- Promote new items and weekly specials through merchandising and
-- Able to operate, clean and maintain all equipment safely and
-- Know, comply with, and ensure the team complies with all health
regulations, sanitation guidelines and safety procedures for your
department and your store.
-- Demonstrates the strong verbal and interpersonal skills
necessary for positive customer and peer interactions.
-- Demonstrates the basic math and reading skills required for the
Non-Essential Job Functions
-- Demonstrates an understanding of each department's policies,
practices, and procedures.
-- Clearly communicate to team members the goals that have been set
for the department, then implement plans to reach the set
-- Maintain open communication with the Store Director regarding
any issues, concerns or incidents in the store.
-- Oversee the deliverance of orientation programs and departmental
training programs, as well as identifying additional development
opportunities for store employees.
-- Active in community relations and promotes a charitable image
through proper allowance of monthly donation funds.
-- Support your company by completing additional tasks identified
by management, assisting other stores or departments as needed and
gaining new skills when necessary.
The following physical movements could potentially be part of any
scheduled shift and employees will be expected to perform these
actions while on duty.
-- Reaching overhead with both arms, twisting at the waist and
lifting objects with both hands weighing up to 20 lbs.
-- Pushing and pulling grocery items to the proper locations as
needed, up to a peak force of 50 lbs.
-- Standing and walking for long periods of time on tile, asphalt,
concrete or other hard surfaces.
-- Repeatedly lifting and carrying up to 50 lbs.
-- Bending and squatting, at times all the way to floor level.
-- Able to work in colder conditions of the grocery coolers and
-- Climbing a ladder, possibly up to 15ft.
The following is a list of overall competencies identified for this
role. This profile is based on the necessary knowledge, skills and
abilities for the position.
-- Conveys passion and enthusiasm in the leadership role and is a
catalyst for action, change, and innovation for others in the
-- Is clear and consistent when communicating the organization's
mission, vision and values so that every individual understands
his/her role in the bigger picture.
-- Inspires and motivates others to achieve the milestones that
will lead to both individual success and company growth.
-- Able to look beyond daily operations and identify higher level
issues and possibilities for the future state of the
-- Effectively communicates the importance of the organizational
vision to build a sense of commitment, loyalty, and direction for
-- Consistent focus on bottom line results and operational
excellence in all day-to-day activities, processes, and
-- Can be counted on to deliver results that are of the highest
operational integrity and consistently meets or exceeds operational
-- Is knowledgeable of and capable of utilizing all available
tools, technology and other resources to achieve the desired result
in the most cost effective and time efficient manner.
-- Demonstrates an understanding of business management concepts,
but also has the skills and follow through to successfully
strategize and implement the plans developed from these
-- Able to anticipate potential threats to the business strategy
and demonstrates an agile problem solving capability in order to
maneuver around those challenges.
Managing the Workplace Environment
-- Promotes a workplace environment that encourages respect,
professionalism, open communication and is free from discriminatory
and/or harassing behavior.
-- Encourages appropriate workplace relationships that facilitate
high morale, cohesive teams, and a motivating workplace
-- Demonstrates unwavering integrity, trustworthiness, and ethical
behavior in dealings with others.
-- Asks everyone to take ownership for their work, to be
accountable for the outcome of their efforts, and to take pride in
their contributions in the workplace.
-- Ensures credit is given to team members and encourages public
recognition of a job well done through both formal and informal
-- Injects energy, a sense of urgency, and a strong service
mentality into the workplace environment.
-- Demonstrates effective conflict resolution techniques and
supports others in utilizing these strategies as needed to maintain
a productive working environment.
-- Shows no tolerance for gossip, undermining, or other sabotaging
behavior that can deteriorate productivity and morale.
Quality Decision Making & Sound Judgment
-- Makes quality decisions in a timely manner.
-- Exercises sound judgment and independent thinking in order to
make decisions, even when under pressure or when dealing with
-- Quickly considers all pertinent aspects of a situation when
making a decision while still avoiding "paralysis by analysis".
-- Can anticipate pros and cons of a decision and foresee possible
consequences of a decision, choice, or action.
-- Able to make decisions based on both short-term and long-term
-- Recognizes when it is appropriate to seek input from outside
sources (i.e. HR or a higher level manager).
Maximize Team and Individual Performance
-- Committed to growing the skills, knowledge and experience of all
team members through various forms of ongoing training and
-- Able to break down corporate directives to the store,
department, and individual level in order to set clear short-and
long-term performance goals.
-- Committed to the long-term success of the company through active
succession planning, including identification, growth and retention
of top talent.
-- Provides effective coaching and feedback that promotes both
individual and team development.
-- Engages in performance management through timely delivery of
-- Is active in the recruiting, interviewing, and coaching
processes in order to hire and retain top caliber employees.
-- Acts as a motivator in order to inspire others to achieve top
performance and exceed expectations.
Keywords: Cosentino's Food Stores, Independence , Assistant Store Manager, Executive , Independence, Missouri
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