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LEES.SUMMIT-MO-545739120896 CSR/CALL CENTER CVS HEALTH - WFH after 6 months

Company: Ltk Virtual Variations
Location: Independence
Posted on: May 20, 2020

Job Description:

Job Description Are you interested in joining a Fortune 8 company and starting a new journey in your career? If so, consider a role at CVS Health joining our Customer Service team. This is the time to join us as we are preparing for our peak business season. We have numerous positions open in Lee's Summit, as we prepare for new customers and pharmacy benefit plans. We have a comprehensive training program to ensure your success on the team, in addition to competitive pay and benefits, flexible scheduling options and Work from Home opportunities after 6 months of being on the team. This is not your typical call center job! In this role you would be the first line of communication for our members. You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage. Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the members questions on the first call. It feels good to do this job; you support people when they need it the most. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. We take care of our members as you will respond to customer satisfaction expectations through regular and consistent attendance, scheduling flexibility and availability. Addition to career growth, other benefits offered include: Competitive pay and benefits, with a minimum of 15 days off per year, plus we observe 6 holidays and offer 4 floating holidays Multiple scheduling options available Fast track career progression Employee Discount Programs Work from Home opportunities (available after 6 months of employment) Required Qualifications 6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry or relevant military experience) Successfully complete a background check and drug screen. At the end of the application, you will be automatically redirected to the Virtual Job Try Out, which is a required step in order for your application to be considered complete. Be sure you give yourself plenty of time, as this is a very important part of the application process! On average, the Virtual Job Tryout takes 30 - 45 minutes to complete. Preferred Qualifications Healthcare-related experience and/or relevant certifications. Computer proficiency in Windows-based applications. Providing elder care, being a primary caregiver, or volunteer work within the community. Previous Call Center or relevant military experience. Education Verifiable High School diploma or GED is required . Application Questions Have you worked for CVS Health in the past OR submitted an application already (YES OR NO ) ? If yes, please provide your first and last name so a Recruiter can contact you. Do you have a High School Diploma or equivalent? Are you at least 18 years of age? Briefly describe your 6 months experience in a customer service role (i.e., call center, retail, customer service environment or relevant military experience): Where do you reside? A resume is required on this job apply for consideration. Will you be attaching your resume? . RESUME REQUIRED . CALL/TEXT #862-234-5969

Keywords: Ltk Virtual Variations, Independence , LEES.SUMMIT-MO-545739120896 CSR/CALL CENTER CVS HEALTH - WFH after 6 months, Healthcare , Independence, Missouri

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