Customer Service Representative II

Company: Citizens Bank & Trust
Location: Chillicothe
Posted on: November 17, 2021

Job Description:

Customer Services Representative II Citizens Bank & Trust is seeking a Deposit and Payment Services Customer Services Representative for our Chillicothe, Missouri location. Primary duties include responding to customer inquiries, daily review and maintenance of documents, and other deposit operations tasks. Ideal candidate will have a high school diploma or equivalent, two years of customer service experience, and excellent communication skills.---- Competitive salary and benefits and opportunity for advancement.---- -- Equal Opportunity Employer Veterans/Disabled -- Basic Qualifications: -- ------------------- Respond to customer inquiries, problems, requests, and feedback received via telephone, correspondence, and in person.-- Resolve the situation, initiate corrective action and/or adjustments, or refer as appropriate.-- Communicate solutions to customer by phone and/or writing. ------------------- Initiate, review, correspond, and maintain daily review of Deposit Account file maintenance and new accounts. ------------------- Review pending lists ------------------- Monitor 800 number voice mails ------------------- Monitor Overdraft Privilege email folder ------------------- Monitor D&P Help email folder ------------------- Investigate, analyze, and interpret research media (on-line and archival) to assist in the resolution of customer situations. ------------------- Initiate customer or account financial transactions and adjustments and maintenance as authorized by department guidelines and policies. ------------------- Retain customer relationships by apprising them of alternative products and/or services. ------------------- Provide training, assistance, and/or work coordination for others. ------------------- Maintains Deposit Operations Supplies ------------------- Monthly CIF Cleanup ------------------- Thorough knowledge of daily review of all deposit applications. ------------------- Participate in special projects involving entire Deposit Operations department as assigned by management. ------------------- Assist management in developing internal procedures to be used to improve department efficiency. ------------------- May provide assistance, training and/or work coordination for others. ------------------- Other tasks and duties as assigned by manager or supervisor -- --Preferred Skills/Experience ------------------- Prefer a minimum or 2 years--- experience in this function, and/or equivalent. ------------------- Good customer service skills are to include listening and demonstrating courtesy, empathy, and accuracy.-- ------------------- Good written and oral communication and math skills.-- ------------------- Good judgmental, analytical, and problem-solving skills. ------------------- Ability to work in a team environment as well as independently, requiring limited supervision. ------------------- Be able to operate office machinery, possess strong organizational skills and ability to set priorities in a high pace environment. ------------------- Prefer knowledge of the Deposit Operations and Retail areas and/or demonstrate outstanding customer service skills. ------------------- Prefer understanding of applicable banking laws and regulations. ------------------- Prefer knowledge and understanding of all banking applications. ------------------- Be able to work with and learn different types of PC software. -- Founded in 1889, Citizens Bank & Trust is headquartered in Kansas City, MO. Citizens is locally owned and managed and offers services for personal, private, and commercial banking. Banking centers located throughout Northwest and Central Missouri, including Kansas City and St. Joseph, along with easy-to-access mobile apps and online tools make banking flexible and convenient. Citizens is committed to its communities to offer education and support that accelerates financial understanding and success.Job Requirements:---------------------Prefer a minimum or 2 years--- experience in this function, and/or equivalent. ---------------------Good customer service skills are to include listening and demonstrating courtesy, empathy, and accuracy.-- ---------------------Good written and oral communication and math skills.-- ---------------------Good judgmental, analytical, and problem-solving skills. ---------------------Ability to work in a team environment as well as independently, requiring limited supervision. ---------------------Be able to operate office machinery, possess strong organizational skills and ability to set priorities in a high pace environment. ---------------------Prefer knowledge of the Deposit Operations and Retail areas and/or demonstrate outstanding customer service skills. ---------------------Prefer understanding of applicable banking laws and regulations. ---------------------Prefer knowledge and understanding of all banking applications. ---------------------Be able to work with and learn different types of PC software.

Keywords: Citizens Bank & Trust, Independence , Customer Service Representative II, Hospitality & Tourism , Chillicothe, Missouri