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Hotel General Manager

Company: Candlewood Suites Independence
Location: Independence
Posted on: November 23, 2021

Job Description:

We are seeking a highly motivated person in a fast paced environment to manage our hotel in Independence, MO as the General Manager. The General Manager is responsible for managing all facets of the hotel to ensure efficient and profitable operation.JOB SUMMARY: Manages hotel to ensure efficient and profitable operation by performing the following duties:JOB DUTIES & RESPONSIBILITIES: Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room ratesDelegates authority and assigns responsibility to all employees; supervises work activities of all employeesEnsures staff received proper training for each position, including safety training and standard operating proceduresMonitors cost controls on a regular basisPerforms duties along with the Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotionsInspects guests' rooms, public access areas, and outside grounds for cleanliness and appearanceAnswers patrons' complaints and resolves problems to maintain Guest SatisfactionHandles and resolves employee issuesAdheres to all franchise and company procedures and regulations as well as standard operating proceduresEnsures bank deposits are made dailyEnsures employee paperwork, work schedules and payroll are completed and submitted in a timely mannerAudits daily reports and processes monthly paperworkOrders supplies as needed and in accordance to company proceduresAvailable 24/7 with reliable transportationDirectly supervises hotel staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Interviewing, hiring, and training new employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and other duties as assigned.Job Requirements, Knowledge, Skills, & Abilities: Requires the ability to read, write, and speak the English language.Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.Knowledge of, and ability to, appropriately interpret and follow policies and procedures.Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.Proficient in Microsoft Office products including Word, Excel, Outlooks, and PowerPoint.Ability to develop strong relationships with customers/potential customers.Ability to interpret and anticipate customers' needs.Results-oriented.Strong attention to detail.Strong organizational and planning skills.Basic knowledge of hotel operations.Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.Experience, Licensure, & Certification: Two years Hotel General Manager experience a must.Extended Stay experience preferredOne-year certificate from college or technical school and three to six months related experience and/or training; or equivalent combination of education and experience.Valid Driver's license requiredJob Type: Full-timePay: From $50,000.00 per yearBenefits:Employee discountSchedule:10 hour shiftDay shiftHolidaysNight shiftOn callWeekend availabilityAbility to commute/relocate:Independence, MO 64057: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Hotel management: 1 year (Preferred)Work Location: One location

Keywords: Candlewood Suites Independence, Independence , Hotel General Manager, Hospitality & Tourism , Independence, Missouri

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