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Sr Technical Support Specialist

Company: Honeywell
Location: Independence
Posted on: June 24, 2022

Job Description:

Deliver business value through Right and Fast partnership

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Provides second level response to the successful installation, servicing and repair processes of complex equipment and systems. You will ensure a responsive, courteous, pleasant, and technically astute interaction between Honeywell and the customer. You will manage all customer external and internal technical queries that come into the department, capture, and prioritize as appropriate. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools.

Key Responsibilities

Provide technical Customer Support
Investigate & resolve HVAC and Lighting Control Systems issues
Investigate & resolve Software & hardware issues
Create and Maintain Work Orders in WO Management Systems
Point of escalation for Level I Specialists and team in general
Build relationships with customers

YOU MUST HAVE

High School Diploma or GED
1+ years of Building Automation Control systems experience
1+ years Computer skills including loading various software packages and troubleshooting errors

WE VALUE

Specific HVAC and lighting controls experience
Previous industry experience
Previous technical/installation experience
Previous customer service experience
Good written and oral communications and presentation skills
Ability to follow instructions and identify mistakes
Bachelor's degree or technical/professional certificate
Database management skills

Additional Information

JOB ID: HRD169149
Category: Customer Experience
Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
Nonexempt
Customer Experience (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Independence , Sr Technical Support Specialist, IT / Software / Systems , Independence, Missouri

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