Senior Technology Consultant, Test & Learn
Company: EDWARD JONES
Location: Warrensburg
Posted on: June 25, 2022
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Senior Technology Consultant, Test & Learn
US Remote Eligible
Opportunity Overview:
The Design Thinking Center of Excellence within the Firm Strategic
Enablement Office will lead the firm's transformation of building
human-centered capabilities that focus on client, branch team and
associate experience. We are looking for a candidate that is
passionate about delivering phenomenal customer-centric
experiences, showing proven success in ownership, bias for action,
and thinking big. We are looking for an Analyst that has experience
using design thinking to discover and deliver solutions and is a
thought leader in the application of data and business analysis to
human-centered design challenges. You'll be joining our diverse
team of problem solvers that employ design and systems thinking to
conceptualize and develop high-impact, creative outcomes for market
impact.
Key Responsibilities
- Lead and facilitate viability analysis within
cross-disciplinary design thinking teams, ensuring business
outcomes and success metrics are defined and tracked.
- Facilitate firm senior leaders through strategic
transformational workstreams that include, but are not limited to,
digital reinvention, client experience and design, branch
experience and design, smart operations, predictive analytics, new
services delivery, and data strategy.
- Assess market and competitive landscape to understand firm
priorities and identify opportunities for Technology to add
value
- Understand Edward Jones Technology transformation journey and
develop thought capital to continuously evolve and enhance the
value proposition
- Excellent insight and practical knowledge of digital products
and service and the overall digital ecosystem
- Influence project teams to define and solve problems leveraging
data and insights through both a user-centered (desirability) and
business (viability) point-of-view.
- Effectively communicate in verbal and written venues to present
strategic opportunities, aligned to firm strategy/goals/objectives,
define business cases, and develop strategic roadmaps that clearly
articulate the journey toward an ideal end-user experience and
business outcomes.
- Partner with subject matter experts, business owners, and those
skilled in multiple business process disciplines (e.g., Agile,
Design Thinking, Lean Six Sigma, project management, research) to
define user and business capabilities needed to deliver
new/improved experiences.
- Partner with Strategic Consultants to guide teams through
problem definition (e.g., leveraging business canvases) and the
capabilities or disciplines needed to solve problems.
- Partner with Insights Network and Firm Strategy to understand
relevant trends and business opportunities inside and outside the
industry, and implications to firm efforts.
- Conduct impact assessments to measure desirability, viability
and feasibility of proposed ideas and solutions, including
strategic recommendations for a minimum delightful experience (MDE)
or MVP.
- Develop and perform analysis on foundational datasets needed to
support design thinking efforts, measures, business cases, and
reporting.
- Develop user experiences and/or processes that have firm-wide
benefits and impact.
- Influence high-impact, complex problems at the
enterprise-level.
- Develop measures for design effectiveness and integrating
design-related measures in other areas of the firm, including
communicating the impact of overall design impact/value at Edward
Jones.Position Qualifications:
- University degree in business administration, management
information systems, computer science, or related STEM field.
Master's degree preferred.
- 5+ years of Information Technology in support of Business
Services experience, or equivalent demonstrated through one or a
combination of the following work experience, training, military
experience, education
- 5+ years of technology experience
- 5+ years of financial services industry experience
- 2+ years of Design Thinking experience preferred
- Must have excellent verbal and written communication skills;
ability to influence and build relationships with leadership at all
levels of the organization
- Must be able to learn and communicate the principles of
business development, process improvement, design thinking, data
analysis, and change management to a wide variety of audiences to
gain the buy-in and understanding needed to effectively deploy the
tools and successfully deliver consistent quality for consultations
and/or projects
- Must be able to engage and inspire a wide variety of team
members for quick and effective engagement
- Must be able to manage/lead large-scale efforts
- Design Thinking certification within 2 months of hire
- 2021 FORTUNE 100 Best Companies to Work For - By Great Place to
Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the
list.
- From FORTUNE -2021 FORTUNE Media IP Limited. All rights
reserved. Used under license. FORTUNE and FORTUNE 100 Best
Companies to Work For are registered trademarks of Fortune Media IP
Limited and are used under license. FORTUNE and Fortune Media IP
Limited are not affiliated with, and do not endorse products or
services of, Edward Jones Investments.
- 2021 Corporate Equality Index - Edward Jones joins the ranks of
767 major U.S. businesses that received top marks in the
Foundation's 19th annual scorecard on LGBTQ workplace equality.
- From The Human Rights Campaign. All Rights Reserved
- 2021 Training Top 100 list - Edward Jones ranked No. 19, up six
spots from last year in its 21st consecutive year on this
prestigious list.
- J.D. Power, 2021 - Edward Jones has ranked "highest in Employee
Advisor Satisfaction among Financial Investment Firms" in the J.D.
Power 2021 U.S. Financial Advisor Satisfaction Study.
- Edward Jones received the highest score among employee advisors
in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial
Advisor Satisfaction Studies of employee advisors' satisfaction
among those who are employed by an investment services firm. Visit
jdpower.com/awards for more information.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. Visit our career site to learn
more about our total compensation approach, which in addition to
base salary, typically includes benefits, bonuses and profit
sharing. The salary range for this role is based on national data
and actual pay is based on skills, experience, education, and other
relevant factors for a potential new associate:
Salary: $106916 - $182047
Category: Headquarters
Keywords: EDWARD JONES, Independence , Senior Technology Consultant, Test & Learn, IT / Software / Systems , Warrensburg, Missouri
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