Telecom Technician
Company: Fastwyre Broadband
Location: Warrensburg
Posted on: January 27, 2023
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Job Description:
Position Purpose/SummaryThe Telecom Technician is committed to
providing the highest quality of service to the communities,
customers, and employees we serve by providing installation,
testing, maintenance and repair of telecommunication facilities and
equipment, such as, but not limited to, telephony, video service,
FTTx, internet and wireless in a safe and proper manner set forth
by company policy and without constant supervision.Primary Duties &
ResponsibilitiesThe below list of duties and responsibilities is
meant to cover a wide range of operational areas and technical
levels and as such, some of these may not apply to your area of
operation (location) and/or your current technical level (Trainee
through Telecom Tech IV). Your supervisor will provide clear
direction on what duties are expected of you and will provide a
detailed path for career growth opportunities.Install new Broadband
services, including but not limited to; video service, wireless,
internet, cable modem, DSL, telephony, and FTTx services.Responds
to service orders for troubles, upgrades, removals, or changes to a
customer's residential or business broadband services, which
includes key systems, telephony, video, internet, and FTTx.Ensures
that all service orders, troubles, and locates that are assigned to
him/her are closed out daily.Installs ONT's, jacks, pedestals,
terminals, splitters, taps, protectors, and grounding.Ensure
company inventory is maintained and reported for items utilized by
technician.Maintain timesheets, vehicle records, company issued
test equipment and any company property/equipment.Performs routine
office maintenance and/or repairs on equipment (such as, batteries,
alarms, air filters and general fluid levels) and follows
procedures for maintaining site logs and records.Responsible for
locating fiber, coax, telephone and marking cable routes.Splices
and repairs new and existing telecommunication cable.Climbs poles &
towers to install or repair telecommunication lines and
facilities.Troubleshoots malfunctioning telecommunication cables
using testing devices such as meters and analyzers, to locate and
the diagnose nature of the problem and make repairs.If applicable,
changes out Cable Television (CATV) headend equipment, such as, but
not limited to, receivers, video ciphers, modulators, and
scramblers.If applicable, troubleshoots from the house to the
headend, such as, but not limited to, amplifiers, line extenders,
bridges, and power insertions.Installs, tests, maintains, and
repairs advanced telecommunication services, such as, but not
limited to, DDS, XDSL, and T1.Performs the installation,
operations, maintenance, testing, and provisioning of Central
Office equipment from various manufacturers.Has a basic
understanding of the technology behind; Wide Area Network
equipment, protocols and services, Fiber Optic systems and
equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.Has a
basic understanding of computer network protocols and equipment,
such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP,
and SNMP.Operates equipment such as, but not limited to, backhoes,
trenchers, cable plows and dozers.Installs, operates, and maintains
radio systems, such as, but not limited to, microwave, UFH, VFH and
BETRS where applicable.Completes specialized reports, logs, and
reports as required.Responds to ASR's and is responsible for
coordinating and/or performing Engineering, Installation and
Provisioning of the basic equipment to fulfill an ASR.Understanding
how all departments contribute to the success of the organization
and referring customers and employees to the appropriate department
to best fulfill their needs.Perform "Lead Technician" duties, such
as but not limited to, mentoring less experienced technicians, act
as job or crew lead on projects, assisting area supervisor as
requested.Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for SuccessEffectively
communicate in a positive and professional manner through written
and verbal communications in all interfaces with customers/public,
fellow employees, and vendors.Ability to use appropriate computer
programs (including, but not limited to, Microsoft Office Suite)
which includes having proficient computer skills and the ability to
adapt and learn as programs and processes change.Ability to work as
a team member and exert initiative to work independently to reach a
goal.Ability to embrace change in the workplace while encouraging
others to seek innovative approaches.Ability to function
effectively as a team player.Knowledge of and the ability to comply
with Company's Customer Proprietary Network Information (CPNI)
regulations and procedures.Ability to work a flexible work
schedule, as needed, to best serve our customers.Ability to write
routine reports and correspondence.Ability to define problems,
collect data, establish facts, and draw valid conclusions.Ability
to use various hand tools, test equipment, and operate heavy
equipment for underground & aerial plant.Must have basic math
skills and understand and use simple formulas, charts, tables,
drawings, specifications, schedules, wiring diagrams and measuring
instruments.Ability to use SL meters, Volt/OHM meters, DSL meters,
light meters, and TDRs to effectively to solve
problems.QualificationsAt a minimum, the Telecom Technician must
have high school Diploma, or equivalent, along with a valid
driver's license. Previous telecommunications and/or customer
service experience is preferred.Physical Demands Select one the
following for the each of the items listed below:N (Not Applicable)
- Activity is not applicable to this occupation.O (Occasionally) -
Occupation requires this activity up to 33% of the time or 0 - 2.5+
hours/day.F (Frequently) - Occupation requires this activity from
33%-66% of the time or 2.5-5.5+ hours/day.C (Constantly) -
Occupation requires this activity more than 66% of the time or 5.5+
hours/day. Standing N--- O--- F--' C--- Walking N--- O--- F--' C---
Sitting N--- O--- F--' C--- Reach Outward N--- O--- F--' C--- Reach
Above Shoulder N--- O--' F--- C--- Climbing N--- O--' F--- C---
Crawling N--- O--' F--- C--- Squatting/Kneeling N--- O--' F--- C---
Bending N--- O--- F--' C--- Keyboarding N--- O--' F--- C--- Driving
N--- O--- F--' C--- Hearing N--- O--- F--- C--' Perceiving N---
O--- F--- C--' Communicating N--- O--- F--- C--' Distinguish Colors
N--- O--- F--' C--' Outdoor Climate N--- O--- F--- C--' Various
Terrain N--- O--- F--' C--- Cramped Workspace N--- O--- F--' C---
Lift/Carry: Up to 10 lbs N--- O--- F--' C--- Up to 20 lbs N--- O---
F--' C--- Up to 50 lbs N--- O--- F--' C--- Up to 75 lbs N--- O---
F--' C--- Up to 100 lbs N--- O--' F--- C--- 100+ lbs N--- O--' F---
C--- Push/Pull: Up to 10 lbs N--- O--- F--' C--- Up to 20 lbs N---
O--- F--' C--- Up to 50 lbs N--- O--- F--' C--- Up to 75 lbs N---
O--- F--' C--- Up to 100 lbs N--- O--- F--' C--- 100+ lbs N--- O--'
F--- C--- DisclosureThe Company has reviewed this job description
to ensure that essential functions and basic duties have been
included. It is intended to provide guidelines for job expectations
and the employee's ability to perform the position described. It is
not intended to be construed as an exhaustive list of all
functions, responsibilities, skills, and abilities. Additional
functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of
employment, and the Company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
Company may deem appropriate. American Broadband, dba Fastwyre
Broadband, is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for all
employees. PI202123235
Keywords: Fastwyre Broadband, Independence , Telecom Technician, IT / Software / Systems , Warrensburg, Missouri
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