Manager of Account Management

Company: NCM Associates
Location: Kansas City
Posted on: January 15, 2026

Job Description:

Job Description Job Description The Manager of Account Management oversees a portfolio of key client relationships while leading and developing a team of Account Managers. This role ensures consistent delivery of a premium, value-driven client experience while translating strategic direction into day-to-day execution. The Manager acts as both a people leader and senior client partner—supporting onboarding, adoption, and value realization while reinforcing best practices, accountability, and continuous improvement across the team. This position plays a critical role in scaling Account Management capabilities, strengthening cross-functional alignment, and ensuring clients experience NCM Associates as a trusted, proactive partner. Duties and Responsibilities Client Relationship Management & Strategic Support Serve as an escalation point and senior advisor for assigned accounts, ensuring high-touch, “white glove” service standards are met. Support Account Managers in managing client expectations during onboarding, transitions, and complex engagements. Partner with Account Managers to identify client champions and strengthen internal adoption within client organizations. Help translate client goals into actionable engagement plans that drive measurable value and satisfaction. Address client concerns related to implementation, cost, and usability with thoughtful, solution-oriented guidance. Team Leadership & Development Lead, coach, and mentor a team of Account Managers to deliver consistent, high-quality client experiences. Provide ongoing feedback, performance guidance, and professional development support. Reinforce best practices in relationship management, communication, documentation, and CRM usage. Foster a collaborative, proactive team culture focused on accountability, learning, and client advocacy. Cross-Functional Coordination Partner closely with Sales, Delivery, Product, and Operations teams to ensure alignment on client priorities and commitments. Support smooth handoffs from Sales to Account Management and ongoing coordination throughout the client lifecycle. Help Account Managers navigate internal resources to resolve client needs efficiently and effectively. Client Feedback & Continuous Improvement Ensure client feedback is consistently gathered, documented, and shared with relevant internal teams. Identify patterns and insights across accounts to inform improvements in processes, tools, and service delivery. Support the Director in refining account management workflows and scaling practices as the team grows. Reporting & Execution Support Monitor account health indicators, engagement trends, and team performance metrics. Provide regular updates and insights to the Director of Account Management. Ensure CRM data accuracy and consistent reporting across the team. Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related field; equivalent experience considered. 5–7 years of experience in account management, client success, or customer-facing roles. At least 1–2 years of experience leading or mentoring others (formal or informal leadership). Strong interpersonal, communication, and relationship-building skills. Proven ability to balance client ownership with people leadership responsibilities. Experience working cross-functionally in a consultative or service-oriented environment. Proficiency with CRM systems (e.g., Salesforce, HubSpot, Gainsight). Experience in professional services or automotive-related industries is a plus.

Keywords: NCM Associates, Independence , Manager of Account Management, IT / Software / Systems , Kansas City, Missouri