Access Representative I

Company: Children's Mercy Hospitals and Clinics
Location: Independence
Posted on: March 21, 2020

Job Description:

CLICK HERE TO LEARN WHAT OUR EMPLOYEES LIKE BEST ABOUT WORKING AT CHILDREN'S MERCY

CLICK HERE TO LEARN MORE ABOUT OUR STORY AT CHILDREN'S MERCY

We have part-time and full-time opportunities available.

Note: TO COMPLETE THE APPLICATION PROCESS FOR THIS POSITION, YOU MUST SUBMIT A VIDEO INTERVIEW BY COPYING AND PASTING THE LINK, BELOW, INTO YOUR INTERNET BROWSER. IN ADDITION, YOU MUST ALSO FILL OUT A TRADITIONAL APPLICATION BY CLICKING THE \\"APPLY ONLINE\\" BUTTON AT THE BOTTOM OF THIS PAGE. PARTIAL APPLICATIONS WILL NOT BE CONSIDERED. YOU WILL HAVE 48 HOURS TO COMPLETE BOTH THE APPLICATION AND THE VIDEO INTERVIEW

To begin your video interview, Copy and paste the link below into your browser:

https://childrensmercy.hirevue.com/signup/Hayx6xnGdUpmPu8Avsk3TN/

This position requires a 3-week training program

JOB RESPONSIBILITIES:

Provides quality support services of registration and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital. Individuals in this role often serve as a patient's first impression of customer service prior to the delivery of care.

JOB REQUIREMENTS:

* Associates degree

* 2 years in a patient access or customer service role may be accepted in lieu of a degree

* Customer service experience, business office setting, contact center experience

* No experience necessary/ On the job training

* Ability to work in high volume area with constant phone and personal contact.

* Excellent customer service and stress management skills required.

* Demonstrates ability to consistently meet the Patient Access Department established assessment criteria which incorporate direct observation of work, oral and written competencies, review of account and data collection through reports.

* Must have flexibility to commute and flex hours according to staffing needs.

* Minimum typing speed: 45 wpm

* Medical terminology (preferred)

* Software Application Skills (e.g. Microsoft Office Suite)

* PC/CRT skills

EEO Employer/Disabled/Vet

Keywords: Children's Mercy Hospitals and Clinics, Independence , Access Representative I, Other , Independence, Missouri