Help Desk Specialist

Company: Eliassen Group
Location: Independence
Posted on: November 20, 2020

Job Description:

Job Description Are you a passionate Help Desk Specialist interested in a stable role with a key government integrator? If so, we have a great opportunity for you to consider in Kansas City. This is a contract to hire position. Due to federal security clearance requirements, applicant must be a United States Citizen with an active or interim Secret clearance. Responsibilities of the Help Desk Specialist: Receive and respond to requests for service Troubleshoot, resolve, and/or escalate technical issues Manage and maintain tickets in help desk ticketing system Correlate events and incidents for management Requirements of the Help Desk Specialist: High school diploma or GED Several years of experience providing IT support and working with a ticketing system At least 1 year of experience using remote desktop takeout tools Security or equivalent IAT Level II certification ITIL or equivalent certification Solid understanding of service level goals and targets Keywords: Help Desk Specialist, Security, ITIL, SLAs, Technical Support, Secret Clearance, Interim Secret Clearance Job ID: 338908About Eliassen Group: Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don’t miss out on our referral program If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check

Keywords: Eliassen Group, Independence , Help Desk Specialist, Other , Independence, Missouri