IndependenceRecruiter Since 2001
the smart solution for Independence jobs

Senior Credit Services Specialist

Company: SPECTRUM
Location: Independence
Posted on: February 24, 2021

Job Description:

JOB SUMMARYResponsible for investigating potential fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history which includes payment and transaction history. Contacts customers and works with other Charter teams to co-ordinate actions on the case. Maintains accurate and complete documentation of all information necessary for the investigation. Assists team leader / manager with oversight of daily departmental work activities. Assignments are broad in nature and often require originality and ingenuity.MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Provides reporting to supervisors/managers which assists them in monitoring the performance of team members.
  • Provides direction, guidance and coaching to team members.
  • Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.
  • May assist in scheduling and coordinating team activities.
  • Assists team leader/managers with escalated calls, emails, and corporate escalations.
  • Observes specialists to ensure adherence to company policies and procedures, reporting discrepancies back to the team leader / manager for follow up.
  • Identifies and presents opportunities for improved operational procedures inside and outside the department to team leader and managers on an ongoing basis.
  • Assists with training and auditing of department for adherence to established policies and procedures.
  • Projects include complex problem resolution, applying policies and procedures and practical application of the general and specific technical aspects of the job.
  • Perform other duties as requested by supervisorPREFERRED QUALIFICATIONS
    Skills / Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • In depth knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures.
  • In depth knowledge of SQL and MicroStrategy tools
  • Demonstrated working knowledge of computers, spreadsheet and word processing software is required.
  • Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.
  • Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.
  • Ability to make sound business decisions' and multi-task in a fast paced environment. Knowledge of Microsoft Excel and Office a mustRequired Education and Work Experience
  • High school diploma or equivalent degree (GED / HSED)
  • Fraud/Risk operations experience - 4+ years, preferably in telecom or a related field,
  • OR a Bachelor's Degree in Criminal Justice, Sociology, Psychology, general Business or related field with no Fraud/Risk operations prior experience AND 3+ years of experience in a customer facing roleWORKING CONDITIONSOffice environmentBilingual candidates (English/Spanish) are encouraged to apply!#LI-CO

    For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Independence , Senior Credit Services Specialist, Other , Independence, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Supplement Your Income - Shop and Deliver
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible (more...)
Company: Instacart
Location: Saint Joseph
Posted on: 03/3/2021

CDL-A DEDICATED TEAM TRUCK DRIVER JOBS
Description: Looking for Top Miles Pay Our New Dedicated Team Driving Opportunity Gets You There Run dedicated, steady freight on I-80 between NE and CO With opportunities to earn industry-leading pay and consistent (more...)
Company: Hill Brothers Transportation
Location: Saint Joseph
Posted on: 03/3/2021

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Saint Joseph
Posted on: 03/3/2021


Assembler - Off Shift (mostly 3rd shift)
Description: Why Join Altec br br br br Midwest Operations br br Assembler Opportunities - Off Shift br br There are opportunities for Assemblers - Off Shift mostly 3rd shift at Altec in St. Joseph, (more...)
Company: Altec Industries, Inc.
Location: Saint Joseph
Posted on: 03/3/2021

Hair Stylist - Truman Center
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Blue Springs
Posted on: 03/3/2021

Senior Loan Funder / Closer / Work From Home
Description: Senior Loan Funder/Closer Certified Mobile Notary Service https://certifiedmobilenotaryservice.com is seeking for someone to fill the position of a Senior Loan Funder/Closer to work remotely in the (more...)
Company: Certified Mobile Notary Service
Location: Cummings
Posted on: 03/3/2021

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Saint Joseph
Posted on: 03/3/2021

Loan Closer / Remote
Description: Loan Closer Certified Mobile Notary Service https://certifiedmobilenotaryservice.com is seeking for a Loan Closer to work remotely in the U.S. If you are a Loan Closer with experience working in a high (more...)
Company: Certified Mobile Notary Service
Location: Rushville
Posted on: 03/3/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: Job DescriptionWe got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to (more...)
Company: Liveops
Location: Pickering
Posted on: 03/3/2021

Hair Stylist - Summitwoods Crossing
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Blue Springs
Posted on: 03/3/2021

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Independence RSS job feeds