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Customer Experience Specialist

Company: Full Potential Solutions
Location: Kearney
Posted on: April 6, 2021

Job Description:

Full Potential Solutions (FPS) is a performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver omni-channel solutions for our clients and fulfilling careers for our employees.We put people first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our mission is to create an environment where our people THRIVE!Our Core Values:Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self, and create an atmosphere of mutual respectExcellence - Deliver exceptional client results. Reward and recognize performance. Relentless pursuit of improvement.Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionateGrace - Respect and appreciate differences. Have empathy one another.Our Mission: To create conditions within which people can thrive!Are you hungry to succeed and accelerate your career growth? Do you have what it takes to earn as much as $50,000 per year, including bonuses, in your starting position with us? It is all within your reach at FPS - assuming you exhibit our core values. We are building a Center of Excellence for one of the largest Gig economy companies on the planet.We believe if we live by our core values and pay our people a premium, we will maintain our incredible culture as we attract and retain the best people. FPS is not for everyone. Those with a desire to serve, to problem-solve and to contribute with a sense of urgency, quality and collaboration will find FPS a unique and inviting workplace. We have grown globally from 0 to > 1,200 employees in 4 years - creating a host of career opportunities for our people to thrive!We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. We are also currently in a fully remote work environment that will potentially save you money on commute and provide the equipment you need for success - including a computer and dual monitors.As a Customer Experience Specialist, your responsibilities will be the following:Listen, handle, and carefully attend to customer needs and concerns. These concerns will require problem-solving skills and use of multiple systems to fully address.Demonstrate empathy and maximize opportunity to build rapport with the customer.Provide first call resolution or clearly explain path to resolution, while properly set expectations.Email application functionality includingAccess and navigate, as well as full feature use of web-based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)Ability to organize email, maintains folders, manages attachments and downloads.Clear track record of exhibiting our core valuesAbility to work from home in a quiet environment free of background noise and interruptionAdvanced problem-solving skills and ability to effectively communicate with customersAbility to multi-task and have organizational skillsAbility to work under pressure in a positive culture> 2-years of customer service experience in a call center environmentFlexible work hours and availability for day, evening, night, weekend, and holiday. Overtime maybe requiredTyping speed of 30 wpmInternet access at home with 50 mbps or moreMust be willing to go through pre-employment background and drug screening

Keywords: Full Potential Solutions, Independence , Customer Experience Specialist, Other , Kearney, Missouri

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