Experienced Salesforce Business Analyst
Company: H&R Block
Location: Independence
Posted on: June 7, 2021
Job Description:
What you'll do...
At H&R Block, we are modernizing our software architecture
which is generating a need for more talent. We are looking for
problem-solving, difference-makers to help us with new approaches,
challenges and designs working on complex systems.
We are investing heavily in our technology transformation, moving
to server-less infrastructure and cloud-native applications, as
well as a continuous everything approach - improvement,
development, testing, implementation, delivery, and learning. The
goal? Faster innovation.
Our people are the key to our success, and we are investing in
talent opportunities. We encourage learning, experimenting, and
exploration. If this type of innovation and learning is enticing to
you and if you embrace and implement Agile practices, we are
looking for you.
Day to day, you'll...
- Partner with stakeholders to understand business goals,
metrics, processes and requirements
- Lead the assessment, definition and design of comprehensive
solution(s) to address business needs leveraging Salesforce
technology and platform
- Identify and explore both out-of-the-box (preferred) and
customized solution options
- Leverage Salesforce AppExchange where appropriate for reusable
components
- Identify and address conflicts across multiple use cases to
design/develop an efficient overall technical solution
- Lead evaluation of new releases to assess impacts as well as
identify opportunities for technology and business process related
improvements
- Establish and mentor team members on requirements gathering,
documentation and solution design standards and best practices
- Contribute hands-on to the facilitation, definition and
documentation of requirements, work/data flow analysis, acceptance
criteria and test planning
- Estimate and contribute to hands-on delivery of application
configuration and testing
- Research and drive resolution to production defects and
issues
- Collaborate with other technical and non-technical team members
and vendors in technology neutral language to define, build, and
deliver solution
About H&R Block...
We're here to live our purpose-to provide help and inspire
confidence in our clients and communities everywhere. We take our
work personally, because we know what it represents: Families and
homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company-one that defined an industry
and is now leading its transformation.
It would be even better if you also
had...
- Certified Salesforce Advanced Administrator
- Certified Salesforce App Builder
- Experience with Agile and DevOps project delivery
practices.
- Experience with use of Microsoft ADO to track requirements,
testing and defects
- Experience working in or with a call center environment
What you'll bring to the team...
- Bachelor's degree with emphasis in Information Technology or
related area
- Five to eight years of experience with Salesforce Service Cloud
Platform, including experience with implementation of:
- Lightning flows
- Integrations with 3rd party systems
- Data Security and Event Monitoring using Salesforce Shield
- Data retention, backup and recovery strategy
- Demonstrated ability to deliver full systems development
lifecycle activities from requirements gathering through
implementation for Salesforce Service Cloud deployments
- Expert in Salesforce Service Cloud declarative capabilities and
activities
- Certified Salesforce Administrator
- Certified Salesforce Service Cloud Consultant
- Strong understanding of Salesforce technical/development
capabilities (e.g. apex, visual force etc.)
- Proficient at analyzing complex requests and issues to
determine underlying problem(s) as well as options to solve,
choosing the appropriate course of action and measuring/revising
approach based on results
- Experience leading and coaching others
- Strong communication, presentation, facilitation and
interpersonal skills (to all levels of the organization)
- Blend of functional/business and technical acumen
- Experience with SaaS product release management
- Experience using Microsoft Office Suite including PowerPoint,
Word, Excel and Visio
- Strong verbal, written and interpersonal communication
skills
- Strong facilitation skills
- Knowledge and experience implementing integrations with, and
migrations from other technology solutions
- API knowledge and experience - REST or SOAP
- Knowledge of relational database concepts
- Demonstrated decision making, analytical and problem-solving
skills
- Effective time management and organizational skills with the
ability to handle multiple priorities
- Experience develop process flows, system flows, and data
flows/models using modeling tools
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Keywords: H&R Block, Independence , Experienced Salesforce Business Analyst, Other , Independence, Missouri
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