CommTech 4, Network Maintenance
Posted on: July 18, 2021
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Fortune 50 leader, we set the pace in a variety of innovative and
fascinating businesses and create career opportunities across a
wide range of locations and disciplines. We are at the forefront of
change and move at an amazing pace, thanks to our remarkable
people, who bring cutting-edge products and services to life for
millions of customers every day. If you share in our passion for
teamwork, our vision to revolutionize industries and our goal to
lead the future in media and technology, we want you to
fast-forward your career at Comcast.
Responsible for performing routine troubleshooting calls, surveys,
locates, outage repair, on-call duty, shift work, track/repair CLI,
power supply maintenance and construction maintenance in accordance
with Comcast procedures and practices. Will be called upon to
troubleshoot and resolve service failures related to any Comcast
products, to include but not be limited to Video (analog and
digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data
(CHSI) (including Home Networking and Home Plug.)
- Performs routine troubleshooting calls: troubleshoots the plant
through the distribution cable to the node in order to restore
customer video, CHSI, or CDV as required. Must have the ability
climb poles, ladders and operate aerial lifts 18 to 20 feet above
ground, as determined by the system's requirements. Must possess
the ability to use basic cable test equipment. Performs work near
power lines and electricity.
- Surveys the plant in order to ensure service availability to
- Performs underground location of existing plant using system
prints and cable locating equipment in order to prevent cable
damage and service interruption. Must have the ability to read
general system layouts from blueprints.
- Responds to and repairs service interruptions during regular
business hours, shift work or when "On-calls" as required. Normal
work shift may include evenings and/or weekends; may include 10
hour days for 4 days a week. Must be available to work overtime
including weekends, evenings and holidays.
- Performs CLI ride-out and track and repair leakage, as
necessary. Works and travels in inclement weather.
- Performs construction maintenance duties such as: splices
aerial/underground coaxial cable and equipment to restore cable
plant to system specification; splices and activates new coaxial
plant as required; repairs and/or replace damaged
aerial/underground plant; and inspects, repairs and/or replaces
power supplies as necessary. Must have the ability to use basic
cable installation tools and hand tools. Must have the ability to
comply with safety procedures and requirements. Lifts and carries
loads of 70 lbs. or more.
- During the course of normal day-to-day activities: cleans,
maintains and stocks vehicle and equipment in order to be prepared
for daily responsibilities; completes associated paperwork with
each job in a timely manner; properly operate and maintain tools
and equipment; reports need for vehicle repair or service when
required and/or prescribed; and reports any accidents, losses,
injuries or property damage to supervisor and customer when
appropriate. Drives company vehicle in a safe and responsible
- Reviews all requested services with the customer in order to
ensure understanding and agreement; survey the installation route
and review proposed route with the customer in order to obtain
agreement on the location of cable outlet(s). Exposure to dogs and
other animals, construction areas and the public in general as
- Pre-wires single dwelling units and multiple dwelling units
(MDUs) in order to provide "ready hook-up" capabilities at the time
of occupancy. Works in crawl spaces, attics and permit required
confined spaces. Exposure to moderate noise level.
- Performs multi-product reconnects, requested and non-pay
disconnects and additional outlets for residential and
residential-like products. Installs and removes set-top box and/or
eMTA in order to provide customer with upgrades or downgrades in
service. Must possess knowledge of basic mathematics, the ability
to count and handle U.S. currency and the ability to communicate
with customers in a clear and straight forward manner.
- Performs multi-product service calls for residential and
residential like products. Troubleshoots the forward and return
path in the drop from the tap to the customer's equipment for
multiple services. Must possess the ability to prioritize and
- Performs wall fish as required by the market (optional not
included in national certification). Performs multi-product
installations for residential and residential-like products,
complete from tap to customer equipment in single and multiple
family dwellings including prewired units; perform installations
adhering to Comcast procedures and safe work practices, NEC and
NESC requirements and local ordinances in order to provide services
to the customer. Installations could include but not be limited to
the following: Video (analog and digital; home theater); Comcast
Digital Voice® (CDV) and/or other Voice services; Comcast
High-Speed Data (CHSI) (Home Networking and Home Plug); Teleworker;
Comcast Workplace (Internet)f. Workplace Digital Voice (WDV)
standard; Commercial Video. Manipulates connectors, fasteners,
wire; use hand tools. Must have vision ability of: close vision,
peripheral vision, ability to adjust focus and differentiate
- Possesses knowledge of the National Electrical Code (NEC,) the
National Electrical Safety Code (NESC,) the Occupational Safety and
Health Act (OSHA,) Federal Communications Commission (FCC,)
Environmental Protection Agency (EPA,) Department of Transportation
(DOT,) American National Standards Institute (ANSI,) and various
state and local codes including G.O. 95 and G.O. 128, (when
- Inspects existing bond/ground to ensure compliance with Comcast
and National Electrical Code (NEC) requirements; make new ground as
required in order to protect employees, customers and equipment
from electrical shock or damage.
- Checks in each job in a timely manner in order to ensure all
details of the work are recorded for entry in the customer's
account once the work is complete. Completes associated paperwork
with each work order, as required. Must be able to work while
standing 50 70% of the time.
- Works within manufacturer's rated weight capacity for all
equipment, including but not limited to ladders and aerial
- Determines acceptability of video, data and voice services by
reviewing television picture quality and PC and modem connection
following any installation or work on cable services to provide the
best possible service for the customer. Educates the customer on
the CDV service and voice mail. Conduct CDV test call. Demonstrates
CHSI service and educate customer on how to connect to the service,
home page, national and local content and web browsing using
URL(s,) etc. Must possess the ability to manipulate objects such as
pens, keyboard and mouse.
- Provides the customer with the Comcast Welcome Kit and
materials regarding channel line up, use of set-top box, modem
and/or eMTA and company policies as they relate to the customer as
well as demonstrate these skills in order to educate the customer
on the use of the equipment, products and services and company
- Provides information on available services to new and existing
customers in order to sell additional services and attempt to
upgrade existing services.
- Performs standard home theater installations associated with
video installations. Must have knowledge of policies and procedures
for installation activities.
- Must have fifteen months cable telecommunications (and/or
broadband) or similar experience. Possesses: knowledge of cable
television products and services, basic knowledge of cable system
operations, basic knowledge of a cable system overview and basic
knowledge of the history of cable and Comcast.
- Must have knowledge of components on the PC desktop and ability
to perform the following: launch an application; add a shortcut;
log into and navigate through a dial-up or other internet service;
install software like Microsoft Internet Explorer, Netscape
Communicator, Microsoft Windows, MS Office applications,
educational software or games; navigate through a file system via
the DOS prompt or window interface; access the Control Panel to
configure components such as a printer, modem and monitor.
- Must possess knowledge of PC hardware, software and the
Internet and the ability to troubleshoot and resolve related
- Required Training/Licenses/Certifications: Certified CommTech
4; Valid drivers license and satisfactory driving record. Will
successfully complete training and instruction that includes, but
not be limited to, the following topics (training should reflect
the Network CommTech 4 Competencies document): Cable Theory and
Terms, Construction Practices, Troubleshooting to Node and Return
Path, Track and Repairs CLI, Power Supply Maintenance, Forward and
Reverse Alignment and Safety Program.
- Applies knowledge and skills of training on the job in order to
prepare for promotion to the next level.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
High School Diploma / GED
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides
to compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That’s why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality – to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation
and benefits summary on our careers site for more details.
Keywords: Comcast, Independence , CommTech 4, Network Maintenance, Other , Independence, Missouri
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