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Product Manager- Virtual Tax

Company: H&R Block
Location: Independence
Posted on: September 9, 2021

Job Description:

What you'll do...

H&R Block is looking for a Product Manager - Virtual Tax to reinvent our digital experiences. You will empower customers through our Fintech startup focused on providing financially vulnerable and coping consumers access to innovative financial services. Financially backed by one of the largest alternative financial services providers in the Americas, this startup is well-positioned to disrupt the US financial services industry for the underserved. The company is currently in pre-launch and is expected to enter the market early-2022.

H&R Block is looking for a talented Product Manager - Virtual Assisted Experience- to join the Digital Experience team. This person will be responsible for delivering an outstanding experience for consumers using virtual tax prep products.

As a Product Manager on the Client Experience team, you will be accountable for:

  • Work with the product leadership team to define the overall product vision, strategies and roadmaps for virtual assisted tax experiences including Digital Drop Off, Approve Online, and more.
  • Ensure that product goals are accomplished and in line with business objectives.
  • Creating and ensuring delivery of consumer-facing product interaction and implementation requirements and user stories to meet specific consumer needs.
  • Collaborate with development team to deliver user stories, backlog prioritization and release planning that aligns with overall product vision
  • Meet with internal product sponsors, stakeholders, and cross-functional team members to receive feedback on current systems, processes, procedures and to identify and prioritize initiatives.
  • Manage goals, time frames, and funding limitations
  • Establish processes to monitor business performance vs targets and course correct, as needed


  • Relentless in the pursuit of creating an outstanding client experience that delights and amazes our customers.
  • Own overall responsibility for the product roadmap, corresponding backlog and associated metrics.
  • Understand business goals and client research and data to create hypotheses and define requirements for solving client pain points.
  • Take an iterative approach to creating a client experience that is focused on improving ease of use.
  • Collaborate effectively across the enterprise to create deliverables to meet product objectives and create alignment to provide a seamless user experience
  • Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
  • Review and analyze product metrics to inform strategic and tactical product decisions

About H&R Block...

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

It would be even better if you also had...

  • Tax or financial background
  • Technical background or experience building products and features that rely on one or two-way data communication with 3rd party systems
  • Experience or understanding of financial technologies (fintech)
  • Experience with OCR and intelligent content extraction technologies

What you'll bring to the team...

  • Bachelor's degree in related area, or the equivalent through a combination of education and work experience.
  • Five to seven years of experience in product management and product development methodologies with web-based and/or mobile applications or equivalent. The ideal candidate will have experience managing consumer-facing virtual products or products in the software industry.
  • Experience leading teams in a matrix management environment with demonstrated record of establishing priorities and deadlines
  • Passion for solving problems for customers and their tax preparation needs.
  • Ability to think creatively.
  • Very detail oriented.
  • Ability to quickly grasp new areas of business and new technologies
  • Ability to work effectively as part of a team.
  • Demonstrated decision-making, analytical and problem-solving abilities.
  • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.

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Keywords: H&R Block, Independence , Product Manager- Virtual Tax, Other , Independence, Missouri

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