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Digital Program Manager

Company: H&R Block
Location: Independence
Posted on: October 13, 2021

Job Description:

What you'll do...

The primary responsibilities of this role is to manage the oversight, prioritization, reporting and assignment of the Adobe Experience Manager (AEM) project pipeline supporting H&R Blocks primary web properties. The Sr. AEM Product Pipeline Manager will play a pivotal role acting as the bridge between non-technical and technical teams to Shepard Epics, Features & User Stories to completion within an Agile framework, leveraging Workfront and Azure Dev Ops project management tools. This role will work closely with Development Business Analysts and Dotcom Web Producers to review ADO boards, discuss future and current status of site enhancements & defects, gain understanding of pipeline expectations, and the validation of requirement deliverables to maintain efficiencies of work for the AEM Production team. The Lead Web Producer is responsible for leading design, development and maintenance related activities for Enterprise wide web development including International web properties.

In addition, this role entails management of the Adobe Digital Asset Management platform (DAM), partnering with UX design team colleagues on any necessary image optimization, tagging and organization of assets. This role is part of the Growth & Enablement Dotcom Team, managing hrblock.com and blockadvisors.com web properties.

  • Partners with Web Producers, Development and AEM Authors for the creation and management of a high volume of work through Epics, Features, User Stories, and AdHoc work items in ADO (Adobe DevOps) and maintain AEM process & ADO workflow documentation.
  • Manages prioritization & routing of work in partnership with the AEM Authoring Team.
  • Partners closely with Web Producers to review ADO board, discuss status of current and future work, gain understanding of pipeline expectations and review/analyze the delivery of requirements needed for AEM Authoring.
  • Ensures projects are completed on time. Monitor project complexities and proactively recommend contingency plans or adjustments with supporting Web Producers to meet desired deadlines.
  • Collaborates with development on enterprise project implementations, component development and cross channel launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.
  • In partnership with design, ensure that digital assets are optimized, tagged and manage in Adobe's Digital Asset Manager (DAM) platform.
  • Build and maintain relationships and keep open communication through weekly touch points with the Dev Business Analysts, Web Producers, AEM Authors and Designers to align on goals, project timing, and process optimizations.


It would be even better if you also had...

Experience with Adobe Experience Manager, Adobe Analytics, Adobe Target, Adobe Dynamic Media.

What you'll bring to the team...

  • Bachelor's degree in Marketing, Business, information technology or other related field or an equivalent combination of education and experience.
  • Hands-on experience with Design Thinking/Agile/Scrum process and principles; leveraging project management systems (eg. ADO, Jira) to run the business.
  • 6 plus years professional experience in web-based project/program/pipeline management roles in at an advertising agency or Fortune 500 company
  • Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities.
  • Knowledge of digital marketing principles, practices and techniques with experience collaborating with product, design, development and SEO teams.
  • Excellent communication, organization, collaboration and presentation skills, with the ability to clearly articulate complex subjects to multiple audiences with varying levels of technical knowledge.
  • Have a positive attitude under pressure and excellent interpersonal team skills
  • Proven skill in organization, work planning, attention to detail, follow-through and follow up
  • Must be a self-starter and able to both work independently and follow direction
  • Proven experience developing and directing web programs and sites, as well as experience working with clients
  • Experience managing complex projects with demonstrated success with on-time and on-budget project delivery


About H&R Block...

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

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Keywords: H&R Block, Independence , Digital Program Manager, Other , Independence, Missouri

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