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Customer Relations Specialist

Company: Compass Health Network
Location: Warrensburg
Posted on: November 22, 2021

Job Description:

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are responsible for greeting patients and co-workers with Compass "Champion" customer service as they arrive. This position is fast paced, requiring continuous interactions with all clinical departments to ensure patient's well-being and timely appointments. Hours are: Monday-Friday, ranging from 7:30 am- 6:00 pm (8 hour shifts). The team rotates with an "opening team" and a "closing team". Open would be 7:30 am-4:30 pm and closing would be 9:00 am-6:00 pm.-- Responsibilities of a Customer Relations Specialist-- Core Responsibilities

  • Reception
  • Data Entry, Intake Paperwork, Insurance Verification, Collect Co-Pays, if applicable
  • Answer all phone calls and emails politely and direct to appropriate office staff
  • Distribute daily mail
  • Keep office supplies and PPE in stock
  • Work with IT department and GFI digital to ensure Office equipment and printers are working properly
  • Follow daily room schedules for clients and co-workers
  • Ensure office space is picked up Other Responsibilities
  • Adhere to all HIPPA guidelines/regulations
  • Conduct self in accordance with employee manual
  • Keep abreast of any updates/changes and relay those to the Office SupervisorJob Requirements:EDUCATION High School/GED preferred WORK EXPERIENCE At least one year experience in customer service required Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Keywords: Compass Health Network, Independence , Customer Relations Specialist, Other , Warrensburg, Missouri

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