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Technical Architect- Infrastructure Technology

Company: EDWARD JONES
Location: Chilhowee
Posted on: November 24, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Opportunity Overview
We are looking for not only a passionate technologist but an effective problem solver. The ideal candidate will have extensive knowledge and experience supporting, developing, and executing implementations of information systems across an array of technologies that are crucial to the Digital Division and Command Center. The Command Center Integration engineer will partner and collaborate with Project Managers, Solution Architects, and subject matter experts to document use cases, design, and implement complex technical solutions with a focus on ServiceNow Integrations to include Event Management and AIOps.
The successful candidate must have the following skills and experience:

ServiceNow's Integration Hub and implementation of "Spokes"ServiceNow workflows and record creation methods Development of REST API callsImplementation of vendor Plug-ins from the ServiceNow StoreExperience with APIs and web servicesExperience with scripting languages such as JavaScript, Python, or PerlMinimum 2+ years of experience developing/ administration and configuration of ServiceNow (SNOW) Platforms and applications.Strong IT experience, specifically Event Management module and AIOpsExperience with Agile software development lifecycle tools such as JIRA or AHAResponsibilities include:
Identify and document requirements and technical design specificationsCoordinate with vendors to implement various integrations to meet requirements of both partiesDevelop and execute test casesWork closely with our business partners and technical SMEs to define and implement required integrations on the ServiceNow platformOwn the implementation, enhancements, and support of all integrations on the platformEnsure best practices are enforced and configurations align with future upgrades and system performance Participate in the implementation and configuration of various ServiceNow products to increase the adoption of the ServiceNow platform.Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform.Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows based on requirements.Configure and implement ServiceNow solutions using scripting as well as leveraging all appropriate components offered by ServiceNow to meet specific business needsProvide direction as to the effective use of technology within the enterprise architectureAssist with the design, installation, and configuration of enterprise-management tools used to monitor our computing infrastructureDaily support and administration of the enterprise-monitoring tools used by the Command CenterWork with IS teams to identify reporting, establish thresholds, and trending requirements Develop automation that eliminates manual steps and/or to decrease response time for incidents relative to reporting or proactive management of the infrastructure Ensure tools and best practice processes are in place for technologiesWork with Command Center Operations staff to find ways to improve the efficiency of handling incidentsExpand the scope of systems and processes monitored by the Command CenterProactively seek technical improvements and take the initiative to implement solutionsPerform on-call responsibilitiesResearch technical improvements and takes the initiative to communicate/implement solutions. Collaborate with multiple business units on technology and business flow, and ability to clearly communicate with the team, SME, and leadershipThorough understanding of IT processes such as application development, testing, deployment, operations, documentation, standards, and best practicesGood working knowledge of ITSM, ITOM & CMDB processes Ability to solve problems and rapidly grasp technical concepts Knowledge of applicable business information systems, business system analysis techniques, and testing methodologiesBachelor's degree in Information Technology, Telecommunications or Engineering preferred or related work experience
4+ Years of experience with technology development2+ Years of experience delivering integrations on the ServiceNow platformExcellent written and verbal communication skillsExperience facilitating requirements and design sessions related to integrationsExcellent interpersonal skills. Certifications highly preferred: ServiceNow Certified System Administrator; ITIL v3 Foundation or higher certification.Received any training on ServiceNow Fundamentals, ServiceNow Event Management Fundamentals, ServiceNow Certified Implementation Specialist - Event Management, ServiceNow Health Log Analytics Fundamentals, Configuration Management Database (CMDB) Fundamentals
  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
      Salary: $106916 - $182047
      Category: Headquarters

Keywords: EDWARD JONES, Independence , Technical Architect- Infrastructure Technology, Other , Chilhowee, Missouri

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