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Customer Service Representative

Company: Lincare
Location: Grain Valley
Posted on: November 25, 2022

Job Description:

Lincare is the nation's leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking a Customer Service Representative to join our Grain Valley, Missouri location.


* *Culture-* An inclusive, open and friendly environment focused on our associates and their success
* *Benefits-* Comprehensive benefits package with flexible options to fit your individual needs
* *Growth-* An industry leader who continues to transform the way respiratory care is delivered to our patients

The Customer Service Representative aids in all support functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management.

*Tasks: *

* Call patients for reorders of their nutrition
* Review and make sure all documentation received meets insurance guidelines
* Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
* Work with the intake department to ensure timely verification of benefits and help coordinate setups with intake/staff in the Lincare locations and the Referral Source
* Delete, correct, or re-enter patient orders as deemed necessary
* Answer phone calls using proper telephone etiquette techniques expected by Customer Service Personnel


* Read and analyze documents such as patient orders
* Effectively communicate with coworkers and patients alike
* Help with the training of employees
* Calculate figures and amounts in reference to frequency and doses dispensed
* Apply common sense understanding to carry out oral and written instructions

*Education and Experience: *

* High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
* Computer entry experience necessary

Job Type: Full-time

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* Monday to Friday

Ability to commute/relocate:
* Grain Valley, MO 64029: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Lincare, Independence , Customer Service Representative, Other , Grain Valley, Missouri

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