User Experience Researcher II

Company: EDWARD JONES
Location: Knob Noster
Posted on: November 25, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.US Remote

What You'll do:

• Leads strategic design and execution of user-centered research and usability studies that provide actionable insights which influence design and development of associate, branch team and client systems, tools, applications and processes.
• Collaborates and supports business areas and objectives that align to firm, division and department priorities and focus on client and user centricity.
• Designs and executes user research using qualitative and quantitative methods.
• Determines and recommends the most efficient and effective research approaches to solve for business needs and meet agreed-upon objectives, then guides business areas through the appropriate User Experience process.
• Identifies and applies appropriate change management best practices and approach to build rapport, understand user needs, address resistance and reinforce key learnings or results.
• Monitors User Experience project execution, including establishing and tracking User Experience project metrics and conducting evaluations.
• Identifies, influences, supports and partners with multi-disciplinary teams, including other business areas, to execute User Experience projects.
• Takes ownership for self-development, stays current with research techniques and tools in the field of User Experience.
• Works with and provides supporting documentation to others that influences product, system or application development and implementation to ensure creation of efficient, sustainable and successful results.
• Mentors and assists the User Experience Researchers as it relates to similar User Experience project needs.
• Assists leadership with strategic planning, resource allocation and guidance to User Experience associates.What Experience You Need:
  • Bachelor's degree in Usability, Human Factors, Human-Computer Interaction, Psychology or
  • relevant field.
  • 2+ years' experience in User Experience research or business analysis.
  • Proficient in screening and recruiting participants.
  • Proficient in both qualitative and quantitative User Experience research methodologies.
  • Proactively develops self in the field of current and emerging research and technology.
  • Proficient in critical thinking, strategic thinking, process improvement, relationship-building and problem-solving abilities.
  • Proficient in written and verbal communication.
  • Able to research, analyze and consolidate data into trends and share with teams.
  • Proficient in project management and organizational skills.
  • Able to establish and maintain effective relationships across departments, business areas, and vendors.
  • Responds well to direction, embraces feedback and change.
  • Presents ideas, thoughts, arguments, and information persuasively. Seen as credible and trustworthy.
    • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
      • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
        Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.

        For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.

        Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
        Salary: $76798 - $130764
        Category: Headquarters

Keywords: EDWARD JONES, Independence , User Experience Researcher II, Other , Knob Noster, Missouri