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Customer Support Associate I

Company: Smart Warehousing, LLC
Location: Independence
Posted on: November 26, 2022

Job Description:

*POSITION SUMMARY*
The Customer Support Specialist is a key role within Smart's organization. This is a high-level customer service role on the warehouse team delivering the highest quality support to our customers at the local warehouse level. Daily duties may include customer support via email, phone call, and in-person visits, inventory management, data entry, system maintenance, reporting, and much more. We are looking for customer focused individuals with a high sense of urgency and excellent attention to detail.
*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

* Serves as the first point of contact for our customers at the warehouse level.
* Provides high level customer service and operational support to our customers at the respected warehouse.
* Maintains an open-line of communication with customers and is continually engaged with their business products and needs.
* Customer interaction encompasses consistent in-person, phone, and e-mail correspondence, and would include the resolution of order or billing problems in relation to the assigned warehouse.
* Research shipment tracking requests and provides feedback, including resolution of misplaced orders and/or shipments.
* Internally communicates with the business development, sales, integrations, and other internal workstreams as needed.
* Works closely with the internal IT department to support resolving customer issues.
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information.
* Reviews and administers the order process within the warehouse.
* Keys data into our proprietary system (SWIMS) and maintains order and customer data as directed.
* Engages the Process Compliance Team for assistance and guidance in dealing with complex or escalated issues.
* Completes other duties as assigned by the Warehouse Manager.
*"THE PERSON" - MINIMUM REQUIREMENTS*

* High school diploma or GED equivalent
* 1+ years of experience in a customer service-related position.
* Intermediate level of proficiency with Microsoft Office, Word, Excel, Power Point and technology in general.
* Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer and Smart Warehousing business units
* A creative and innovative thinker to bring successful resolution to customer issues
* Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness
* Associates degree or some college degree preferred
* Prior experience working in a EPL or Logistics Industry preferred
*KEY ATTRIBUTES: *

* Must have excellent customer service skills and outstanding communication
* Must be well organized
* Excellent attention to detail is a must
* Self-motivated and willing to go above and beyond for the customer
Location: Independence,Missouri,64050,United States, Independence, MO 64050

Location: Independence,Missouri,64050,United States, Independence, MO 64050

Job Type: Full-time

Pay: $18.00 - $19.00 per hour%58047475%

Keywords: Smart Warehousing, LLC, Independence , Customer Support Associate I, Other , Independence, Missouri

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