Solutions Architect
Company: EDWARD JONES
Location: Warrensburg
Posted on: January 21, 2023
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.
Opportunity Overview
At Edward Jones, Technology Enterprise Services team is responsible
for providing current, efficient, and stable tools to Service and
Operation associates. Our key systems include Salesforce Service
Cloud (chatbot, live chat, communities), ServiceNow, Pendo,
Clarabridge, multiple web-based applications and batch programs. We
are responsible for supporting and enhancing existing systems and
developing technology solutions that support and enhance service
and operation divisions in alignment with firm's vision.
What you'll do
As a Technical Architect, you will be responsible for designing and
delivery of cloud-based solutions and technologies to support
enterprise client service needs. It requires the Architect to
maintain understanding of cloud computing eco-systems that include
case management, ITSM and development of cross-cloud architecture
solutions. In this role, you will work closely with other members
of the team, product managers and product owners to be the lead
technical person.
Essential Responsibilities and Tasks:
- Evaluate, design, implement and Support Salesforce Service
Cloud module changes
- Design, implement and support Clarabridge integrations
- Design, implement and support Pendo Cloud integrations
- Work closely with support teams, Systems and business leads to
promote technical and functional upgrades, enhancements and best
practices/industry standards.
- Focus on continuous improvement to drive a seamless, modernized
associate/user experience.
- Participate in the analysis, design, develop, testing, and
implementation activities within the areas of responsibility.
- Assist, mentor, and train other team members.
- Participating in continuous exploration
- Work closely with support teams, delivery manager and product
owners to address incidents and problem queues, ensuring proper
prioritization. Posted internally as a Technical Architect
What you'll need
- Bachelor's degree in IT, Computer Science, Information systems
is preferred.
- Experience with AI, REST API, SOA, Content Management,
Microservices
- Ability to work independently and manage multiple task
assignments
- Understanding of Product Teams and Agile methodology and
practices
- Strong Analytical and Technical skills
- Good communication and presentation skills to be able to
interact with business stakeholders. What Could Set You Apart :
- Experience with Security automation and provisioning tools
- Experience with Salesforce Service Cloud, Communities, Chatbot,
Live Chat and Knowledge
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work data as of March 2022. Compensation
provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work and Fortune magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.
- 2022 Fortune Best Workplaces for Women, published September
2022, research by Great Places to Work , data as of August 2021.
Compensation provided for using, not obtaining, the rating.
- Edward Jones has been named to the 2022 Best Workplaces for
Women list by Great Places to Work and Fortune magazine, ranking
No. 45.
- 2022 Fortune's 100 Best Companies to Work For, published April
2022, research by Great Place to Work , data as of August 2021.
Compensation provided for using, not obtaining, the rating.
- For the 23rd time, Edward Jones has earned a spot on the
Fortune 100 Best Companies to Work For ranking by Great Places to
Work and Fortune magazine. Edward Jones ranked No. 35 on the
prestigious 2022 list.
- 2022 Best Places to Work For LGBTQ+ Equality, Great Place to
Work in partnership with Human Rights Campaign Foundation,
published Equity Magazine January 2022, data as of July 2021.
Compensation provided for using, not obtaining, the rating.
- Edward Jones scored 100 percent on the Human Rights Campaign
Foundation's 2022 Corporate Equality Index (CEI) the nation's
foremost benchmarking survey and report measuring corporate
policies and practices related to LGBTQ+ workplace equality. The
ranking designated Jones as one of the best places to work for
LGBTQ+Equality. Edward Jones does not discriminate on the basis of
race, color, gender, religion, national origin, age, disability,
sexual orientation, pregnancy, veteran status, genetic information
or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their
contributions, and we recognize individual efforts through a
rewards program that promotes a long-term career, financial
security and well-being. Visit our career site to learn more about
our total compensation approach, which in addition to base salary,
typically includes benefits, bonuses and profit sharing. The salary
range for this role is based on national data and actual pay is
based on skills, experience, education, and other relevant factors
for a potential new associate:
Salary: $109696 - $186781
Category: Headquarters
Keywords: EDWARD JONES, Independence , Solutions Architect, Other , Warrensburg, Missouri
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