UX Department Leader, Research and Design
Company: EDWARD JONES
Location: Odessa
Posted on: January 25, 2023
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Edward Jones is making great strides in a transformation
to put people at the center of everything we do. The firm is making
a significant investment in building digital products and the User
Experience (UX) area is growing in response to that investment. UX
is a key and valued member of digital product teams, and the UX
leadership team has been entrusted to find and nurture the best
talent for those teams.
The UX leadership team puts people first. We work hard to sustain
an environment where our team members feel valued, have a sense of
belonging, have a path for career growth, and can contribute their
best every day.
You'll direct the UX department that provides research and design
support to our Digital Wealth Management and Client Products &
Enablement digital portfolio groups. You will lead people leaders
who are responsible for design and research teams. You will play a
key role in helping us find and nurture the best talent for the
firm's portfolios of digital products.
Successful candidates will:
--- Collaborate with Digital product leaders to understand how your
department can bolster the success of Digital product teams
--- Direct the strategy and implementation of UX processes to
ensure quality and consistency in UX work, and proactively seek
opportunities for continuous improvement
--- Advocate for ongoing education and personal development
opportunities for both leaders responsible to you and
associates
--- Coach leaders responsible to you to practice servant
leadership, be transparent communicators, strong collaborators, and
drive for the right results
--- Build strong relationships with your peers and key stakeholders
in UX and within the Digital, Legal, Compliance, and Experience &
Marketing divisions
--- Drive productive collaboration between UX and other areas and
proactively clear obstacles
--- Be an active voice in marketing tangible value that UX and the
broader Experience Center of Expertise delivers to the firm
--- Help drive the firm's inclusive culture and actively grow your
own impact through participating in volunteer activities, Business
Resource Groups, or other internal and external opportunities
--- Bachelor's degree required
--- Experience with Agile and User Experience preferred
--- 10 or more years of related business experience with
increasingly responsible positions. Experience must include leading
teams, leading other leaders, planning, setting strategy and
direction, and developing talent. 3 years of leadership experience
including significant people responsibilities and delivering
results through others.
--- Must have strong critical thinking, problem-solving,
decision-making and collaboration skills with demonstrated ability
to deliver results through others
--- Must have demonstrated ability to influence, build consensus,
and foster collaboration throughout the decision-making process,
between stakeholders across the firm
--- Superior interpersonal and communication skills (both verbal
and written) with a strong ability to influence directly and
indirectly across the firm - seen as credible and trustworthy
--- Ability to multi-task; able to effectively handle multiple
priorities/ responsibilities
--- Able to effectively lead and thrive in ambiguity in a constant
state of fast-paced changes
Salary: $131635 - $224136
Category: Headquarters
Keywords: EDWARD JONES, Independence , UX Department Leader, Research and Design, Other , Odessa, Missouri
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