Sr Provider Solutions Specialist Centerpoint MC
Company: HCA Healthcare
Location: Independence
Posted on: January 25, 2023
|
|
|
Job Description:
Description IntroductionLast year our HCA Healthcare colleagues
invested over 156,000 hours volunteering in our communities. As a
Sr Provider Solutions Specialist with Centerpoint Medical Center
you can be a part of an organization that is devoted to giving
back!BenefitsCenterpoint Medical Center, offers a total rewards
package that supports the health, life, career and retirement of
our colleagues. The available plans and programs include:
Learn more about Employee BenefitsNote: Eligibility for benefits
may vary by location.
Would you like to unlock your potential with a leading healthcare
provider dedicated to the growth and development of our colleagues?
Join the Centerpoint Medical Center family! We will give you the
tools and resources you need to succeed in our organization. We are
looking for an enthusiastic Sr Provider Solutions Specialist to
help us reach our goals. Unlock your potential!Job Summary and
QualificationsThe Senior Provider Solutions Specialist serves as a
lead and subject matter expert for Provider Solution Specialists in
the integral role for HCA IT&S. Using a balanced combination of
customer service, project management, sales, leadership, training,
and technology skills, and this role serves as a zone lead that
will coordinate training and support resource for providers in the
healthcare setting. The role requires working closely with
providers, but also involves working with an ecosystem of
healthcare professionals including provider office personnel,
Medical Staff Office, Provider Relations, Clinical Services,
facility leaders, and others. Responsibilities include assisting
providers throughout the healthcare continuum from the introduction
to adoption and advancing utilization of HCA technologies. Duties
also include ensuring providers (and personnel) have training and
instruction on how to access and effectively utilize healthcare
technologies and responding to, triaging, and delivering seamless
coordination for provider support needs. The Provider Solutions
Specialist will maintain collaborative relationships and engage
across business units to enhance the provider experience with
technologies and communicate key provider technology enablers. This
role is responsible for understanding the dynamic landscape of
Health IT, various digital access points, and common clinical
workflows.Duties Include, and are not limited to:SUPPORT: 1.
Implementation/Change Management:a) Leads and facilitates in
implementation and support of systems and technologies deployed to
physicians and physician offices.b) Provides Training and first
level support for dictation and voice recognition technologies.c)
Leads as a subject matter expert for installs and supports IT&S
software per HCA and Division IT&S standards and guidelines,
focusing on products HCA provides to support the physician
community.d) Collaborates and leads discussions that promote
process changes that improve the implementation, maintenance, and
support of provider-facing equipment and technologies.e) Leads and
monitors progress in testing physician-related systems for
facility-specific requirements.f) Leads discussions and makes group
recommendations to develop and deploy best practices for physician
support.2. Support Requests:a) Proactively leads and rounds in the
facility and physician practices to ensure physician support needs
are identified. b) Provides physician technology support to
facility-based and referring physicians.c) Coordinates physician
and physician office service requests and incident resolutions
through the Division Service Desk. Reviews problem tracking
databases and has the ability to track and analyze metrics.d)
Documents interactions with physician and physician team to confirm
needs are met and report issues to other teams. e) Analyzes and
provides hands-on support for moderate to complex inquiries.
Identifies and facilitates discussions with appropriate technical
group or vendor to resolve the problem and coordinates as needed.f)
Monitors and communicates trends and issues that may affect
administration/physician relationships. g) Provides timely response
and resolution to provider issues identified and reported in
GrowthLink, as applicable.h) Provides on-call support as needed.i)
Serves as a lead or subject-matter expert for provider support to
the Service Desk Community.3. Access:a) Collects, validates, and
appropriately routes documentation to support system access,
confidentiality, information protection and security compliance.b)
Assures providers and staff have access to appropriate patient
data.c) Promotes system security and patient confidentiality and
helps ensure compliance.d) Leads or facilitates access review
audits.e) Tracks, monitors, and enhances provider utilization of
HCA technologies, by offering at the elbow support and one-on-one
training.4. Partnerships:a) Contributes to division and facility
strategic planning with regard to physician product lines. b) Acts
as an advocate to Provider Support Specialists for physicians and
physician office staff needs.c) Provides an overview of
provider-facing technology solutions to Provider Relations team.d)
Serves as a subject matter expect for all new provider-related
applications.e) Leads discussions with Provider Relations and
Medical Staff Teams to ensure the accuracy or physician data and
physician group listings in HCA systems.TRAINING: 1. Responsible
for leading, planning, coordinating, developing, tracking and
delivery of training for providers, hospital business partners, and
physician office staff on new and current applications and
workflows.2. Develop, maintain and customize educational material
for new HCA IT&S solutions and application enhancements to
reflect facility or physician-specific needs.3. Prepare and deliver
presentations, demonstrations, train-the-trainer, and special
training courses as needed. 4. Ability to train in a multitude of
settings and leverage existing technology to meet the needs of the
audience or customer base. 5. Ability to coordinate and execute
group testing procedure training plans, conduct pilot trainings,
and provide feedback to project lead to better serve our HCA
business partners. 6. Ability to learn application functionality in
order to effectively train others in how to install and manage the
application on their own device. CUSTOMER SERVICE:1. Partners with
facility and division colleagues to enable a successful physician
experience and foster improved customer service interactions2.
Effectively communicates with customers, maintaining positive body
language with confidence and patience. 3. Follow up, post issue
resolution, to complete customer service cycle 4. Seeks feedback
though customer interaction to identify areas of
improvementKNOWLEDGE, SKILLS, AND ABILITIES:1. Organizationala)
Organize/prioritize tasks and maintain attention to detailb)
Willingness to update job skills in a changing environmentc)
Flexibility to manage unanticipated changesd) Adaptable to changing
environment of the healthcare industry to physician support2.
Leadershipa) Possess well-developed leadership skillsb)
Professional attitude and appearancec) Self-motivated and goal
orientedd) Works independently with general supervisione) Acts as a
resource for colleagues with less experience3. Communicationa)
Demonstrated ability to lead group discussions with clinical and
information technology personnel verbally and writingb) Proven
customer-facing teaching abilitiesc) Exchange information across
department lines; working inside peer groups, facilitates Market
communication, receiving guidance from supervisor.4. Customer
Servicea) Broad experience in providing high-level serviceb) Lead
discussions around providing quality customer service, orientation
and/or training5. Relationship Buildinga) Demonstrated ability to
establish and build strong relationships among facility leadership,
physicians, and end-users.b) Ability to work well with others and
lead focused discussions that facilitate promote growth between
business partners.6. Problem Solvinga) Analyze and handle multiple
duties simultaneously and exhibit initiativeb) Extensive
understanding of workflow and how systems are used in physician
practicesc) Work assignments are more varied and more complexd)
Knows and applies the fundamental concepts and principles gained
through experience to solve a range of advanced/complex problems,
taking a new perspective using existing solutions7.
Clinical/Technicala) Extensive experience supporting clinical
applications with physiciansb) Broad expertise in using clinical
information systemsc) Demonstrated advanced computer skills8.
Healthcare Inspiration:a) Knows technology improves the patient
experienceb) Believes clinicians care for people better when armed
with the right technologyc) Provides tools caregivers need to do
their best workd) Sees that technology applied to healthcare is
meaningful... it mattersEducation: College graduate or advanced
course studies or related experience with 3-5 years previous
experience in healthcare related field preferred.Other:This role
requires you to be fully vaccinated for COVID-19 based on local,
state and /or federal law or regulations (unless a medical or
religious exemption is approved).ITG transforms healthcare and
gives
people healthier tomorrows. We deliver information technology
strategy, support,
and solutions. ITG improve and enhance patient care and business
operations. We deliver services at
administrative locations, data centers, and hospitals. The
facilities we support are located in 20+ states
and the United Kingdom. Our team works to move healthcare forward.
We do this by
seeking, embracing, developing, and delivering technology for
patient care.
HCA Healthcare has been recognized as one of the World's Most
Ethical Companies by the Ethisphere Institute more than ten times.
In recent years, HCA Healthcare spent an estimated $3.7 billion in
cost for the
delivery of charitable care, uninsured discounts, and other
uncompensated expenses."There is so much good to do in the world
and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder Be a part of an organization that invests
in you! We are reviewing applications for our Sr Provider Solutions
Specialist Centerpoint MC opening. Qualified candidates will be
contacted for interviews. Submit your application and help us raise
the bar in patient care!We are an equal opportunity employer and
value diversity at our company. We do not discriminate on the basis
of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
status.
Keywords: HCA Healthcare, Independence , Sr Provider Solutions Specialist Centerpoint MC, Other , Independence, Missouri
|
Click
here to apply!
|
