IndependenceRecruiter Since 2001
the smart solution for Independence jobs

Sr Provider Solutions Specialist Centerpoint MC

Company: HCA Healthcare
Location: Independence
Posted on: January 25, 2023

Job Description:

Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Sr Provider Solutions Specialist with Centerpoint Medical Center you can be a part of an organization that is devoted to giving back!BenefitsCenterpoint Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  • Fertility and family building benefits through Progyny

  • Free counseling services and resources for emotional, physical and financial wellbeing

  • Family support, including adoption assistance, child and elder care resources and consumer discounts

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan

  • Retirement readiness and rollover services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

    Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.

    Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Centerpoint Medical Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Sr Provider Solutions Specialist to help us reach our goals. Unlock your potential!Job Summary and QualificationsThe Senior Provider Solutions Specialist serves as a lead and subject matter expert for Provider Solution Specialists in the integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, and this role serves as a zone lead that will coordinate training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.Duties Include, and are not limited to:SUPPORT: 1. Implementation/Change Management:a) Leads and facilitates in implementation and support of systems and technologies deployed to physicians and physician offices.b) Provides Training and first level support for dictation and voice recognition technologies.c) Leads as a subject matter expert for installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.d) Collaborates and leads discussions that promote process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies.e) Leads and monitors progress in testing physician-related systems for facility-specific requirements.f) Leads discussions and makes group recommendations to develop and deploy best practices for physician support.2. Support Requests:a) Proactively leads and rounds in the facility and physician practices to ensure physician support needs are identified. b) Provides physician technology support to facility-based and referring physicians.c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.d) Documents interactions with physician and physician team to confirm needs are met and report issues to other teams. e) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.f) Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.h) Provides on-call support as needed.i) Serves as a lead or subject-matter expert for provider support to the Service Desk Community.3. Access:a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.b) Assures providers and staff have access to appropriate patient data.c) Promotes system security and patient confidentiality and helps ensure compliance.d) Leads or facilitates access review audits.e) Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training.4. Partnerships:a) Contributes to division and facility strategic planning with regard to physician product lines. b) Acts as an advocate to Provider Support Specialists for physicians and physician office staff needs.c) Provides an overview of provider-facing technology solutions to Provider Relations team.d) Serves as a subject matter expect for all new provider-related applications.e) Leads discussions with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems.TRAINING: 1. Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.2. Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.3. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed. 4. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. 5. Ability to coordinate and execute group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners. 6. Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device. CUSTOMER SERVICE:1. Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions2. Effectively communicates with customers, maintaining positive body language with confidence and patience. 3. Follow up, post issue resolution, to complete customer service cycle 4. Seeks feedback though customer interaction to identify areas of improvementKNOWLEDGE, SKILLS, AND ABILITIES:1. Organizationala) Organize/prioritize tasks and maintain attention to detailb) Willingness to update job skills in a changing environmentc) Flexibility to manage unanticipated changesd) Adaptable to changing environment of the healthcare industry to physician support2. Leadershipa) Possess well-developed leadership skillsb) Professional attitude and appearancec) Self-motivated and goal orientedd) Works independently with general supervisione) Acts as a resource for colleagues with less experience3. Communicationa) Demonstrated ability to lead group discussions with clinical and information technology personnel verbally and writingb) Proven customer-facing teaching abilitiesc) Exchange information across department lines; working inside peer groups, facilitates Market communication, receiving guidance from supervisor.4. Customer Servicea) Broad experience in providing high-level serviceb) Lead discussions around providing quality customer service, orientation and/or training5. Relationship Buildinga) Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users.b) Ability to work well with others and lead focused discussions that facilitate promote growth between business partners.6. Problem Solvinga) Analyze and handle multiple duties simultaneously and exhibit initiativeb) Extensive understanding of workflow and how systems are used in physician practicesc) Work assignments are more varied and more complexd) Knows and applies the fundamental concepts and principles gained through experience to solve a range of advanced/complex problems, taking a new perspective using existing solutions7. Clinical/Technicala) Extensive experience supporting clinical applications with physiciansb) Broad expertise in using clinical information systemsc) Demonstrated advanced computer skills8. Healthcare Inspiration:a) Knows technology improves the patient experienceb) Believes clinicians care for people better when armed with the right technologyc) Provides tools caregivers need to do their best workd) Sees that technology applied to healthcare is meaningful... it mattersEducation: College graduate or advanced course studies or related experience with 3-5 years previous experience in healthcare related field preferred.Other:This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).ITG transforms healthcare and gives
    people healthier tomorrows. We deliver information technology strategy, support,
    and solutions. ITG improve and enhance patient care and business operations. We deliver services at
    administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
    and the United Kingdom. Our team works to move healthcare forward. We do this by
    seeking, embracing, developing, and delivering technology for patient care.
    HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the
    delivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

    HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Sr Provider Solutions Specialist Centerpoint MC opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Independence , Sr Provider Solutions Specialist Centerpoint MC, Other , Independence, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Independence RSS job feeds