Help Desk Specialist

Company: VirtualVocations
Location: Independence
Posted on: November 14, 2023

Job Description:

A company is looking for a Help Desk Specialist.
Key Responsibilities:

Provide first-level contact and communicate resolutions to customer issues
Properly escalate unresolved questions to the next level of support
Track, route and redirect problems to correct resources

Required Qualifications:

Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
BS degree in Information Technology, Computer Science or equivalent

Keywords: VirtualVocations, Independence , Help Desk Specialist, Other , Independence, Missouri

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