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Licensed Practical Nurse (LPN) - Home Instead

Company: Home Instead
Location: Kansas City
Posted on: July 9, 2024

Job Description:

Objective:Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. As a Training Coordinator they will be responsible for the execution and organization of all training programs for Care Professionals. This position will also require the support of shared services.Primary Responsibilities:

  • Reflect the core values of AV Home Care Services LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct Client/CAREGiver introductions with every new client and with every new CAREGiver
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Create a monthly training calendar.
  • Schedule and conduct Care Pro Orientation
  • Evaluate and update all orientation and training materials as needed.
  • Schedule and conduct Care Pro Training, In-services, and Alzheimer's TrainingSecondary Responsibilities:
    --- Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form.
    --- Perform all other functions and responsibilities deemed necessary.
    --- Conduct introductions, care consultations and quality assurance visits as deemed necessary.
    --- Maintain regular attendance to execute job responsibilities.
    --- Conduct Family Education sessions as needed.Education/Experience Requirements:
    • College degree preferred
    • One year's experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver's license.
    • LPN preferred.Knowledge, Skills, and Abilities:
      • Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.
      • Must have the ability to present a professional appearance and demeanor.
      • Must have the ability to operate office equipment.
      • Must have computer skills and be proficient in Excel and Word
      • Must have the ability to work as a part of a team.
      • Must have the availability to work evenings or weekends as required.
      • Must be patient and congenial on the telephone.
      • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies and procedures.
      • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
      • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.

Keywords: Home Instead, Independence , Licensed Practical Nurse (LPN) - Home Instead, Other , Kansas City, Missouri

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