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HVAC Technical Support Specialist

Company: Honeywell
Location: Independence
Posted on: November 22, 2021

Job Description:

Improve business and family comfort, protection and productivity



HVAC Technical Support Specialist



The future is what you make it.



When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.



Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?



Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.



Key Responsibilities



Facilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution

Build relationships with customers

Test products & software

Develop and share knowledge

Reading wiring diagrams



YOU MUST HAVE



High School Diploma, or equivalent. Some experience in the field.



WE VALUE



Bachelor degree in Management, Computer Science or a technology related discipline

Experience in the industry is preferred

Good interpersonal and verbal & written communication skills

Strong continuous improvement mindset, strong leadership impact

Experience with Salesforce.com and SharePoint

Demonstrated experience with Knowledge Management & Call Center Management

Good administration skills



Additional Information



JOB ID: HRD143767

Category: Customer Experience

Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States

Nonexempt

Due to US export control laws, must be a US citizen, permanent resident or have protected status.



Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Independence , HVAC Technical Support Specialist, Professions , Independence, Missouri

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