Design Thinking Analyst
Company: EDWARD JONES
Location: Holden
Posted on: June 24, 2022
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.The Design Thinking Center of Excellence within the Firm
Strategic Enablement Office will lead the firm's transformation of
building human-centered capabilities that focus on client, branch
team and associate experience. We are looking for an candidate that
is passionate about delivering phenomenal customer-centric
experiences, showing proven success in ownership, bias for action,
and thinking big.
We are looking for an Analyst that has experience using design
thinking to discover and deliver solutions and is a thought leader
in the application of data and business analysis to human-centered
design challenges. You'll be joining our diverse team of problem
solvers that employ design and systems thinking to conceptualize
and develop high-impact, creative outcomes for market impact.
Autonomously lead multidisciplinary
teams of associates and leaders through the business analysis
elements of strategic transformational frameworks in pursuit of
discovery and innovation across the enterprise. Lead the
opportunity sizing and project evaluation of novel complex problem
spaces and solutions with multiple variables and user groups.
Lead the decomposition of innovative
solutions into human and business capabilities and sequence them
for development. Lead the opportunity sizing and measurement
strategy for enterprise level efforts. This may include identifying
measures, alignment of measures influenced by the problem and
solution(s) of an engagement from project definition through
execution/release. Identify, map, and communicate impacted
processes and scenarios from an end user point of view. Effectively
communicate in verbal and written venues to senior level leaders
the impact and analysis of the engagement supporting, and in
comparison, to other firm priorities. Quickly build trusting
relationships. Provide coaching, feedback, and guidance to squad
members.
Demonstrate agility in ambiguous and
complex circumstances to achieve the desired outcome. Provide day
to day people and process leadership, without direct management
authority, to a multi-disciplinary team made up of both leaders and
associates. (for the BA portions) Lead alignment between design,
business, and delivery workstreams to integrate business analytics,
business capabilities, user and market research into the
solutioning process to ensure outcomes delivered appropriately
balance user value, business value, and feasibility. Exercises
strong critical thinking and sound judgment while independently
making decisions within projects with some consultation and
oversight from senior level associates and leaders.--- In doing so,
the analyst must:
Evaluate a range of potential
capabilities including change management, design thinking, process
design, process improvement, and project/program management to
achieve the project's desired outcome Gather and evaluate necessary
perspective to independently make decisions without input from
higher levels Investigate and resolve escalations with varying and
high degrees of complexity and impact Identify and mitigate risk
Learn and communicate the principles
of design thinking, process improvement, data analysis, business
design, test & learn and change management to a wide variety of
audiences to gain the buy-in and understanding needed to drive
transformational change across the enterprise. Contribute to the
development and/or improvement of processes that have firm-wide
benefits, changing the fundamental way the firm does business with
regard to a particular client segment or strategy.
Bachelor's degree or equivalent work
experience 5+ years of applicable work experience Design Thinking
experience, innovation, incubation, valuation, management
consulting, stats proficiency, and direct or indirect people
leadership experienced preferred Demonstrated strong verbal and
written communication skills, building relationships at all levels
of the organization, and effectively tailoring messaging and
approach to multiple audiences Ability to quickly engage and
inspire a diverse, multi-disciplinary team Expertise in systems
thinking Change agility and comfort operating and flexing in
ambiguity Experience in Devops Methodologies (Scrum, Kanban, Agile,
Waterfall, etc.) desired Experience we analysis tools/software like
MiniTab, Tableau, etc, preferred IBM EDT Co-Creator badge required
w/in 12 months of hire Some travel required Problem Solving:
The degree to which problems are complex or non-routine. The amount
of fact finding, analysis and creativity required to solve
problems. The degree to which problems address single or multiple
issues. Give examples of the types of problems solved and the
frequency (daily, weekly, monthly, annually, etc.).
Leverage existing and create new
human-centered problem-solving analysis frameworks in response to
the needs of the problem Incorporate data and insights from across
the firm and partner with additional enablement areas to commission
new data and insights or recommend killing an engagement to ensure
the best outcome
Required to develop and enhance
processes as required for consistent analysis techniques
Decision Making:
The level of authority for making decisions and the degree of risk
involved (the extent to which decisions are made without review and
the corresponding business impact of those decisions). The extent
to which decisions are governed by precedent, procedures, and
guidelines versus broad direction.
Autonomously make decisions in
collaboration with the business owner around the analysis and
approach for cross-divisional and enterprise efforts 60% by
precedent, 40% broad direction
Keywords: EDWARD JONES, Independence , Design Thinking Analyst, Professions , Holden, Missouri
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