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Design Thinking Analyst

Location: Holden
Posted on: June 24, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.The Design Thinking Center of Excellence within the Firm Strategic Enablement Office will lead the firm's transformation of building human-centered capabilities that focus on client, branch team and associate experience. We are looking for an candidate that is passionate about delivering phenomenal customer-centric experiences, showing proven success in ownership, bias for action, and thinking big.

We are looking for an Analyst that has experience using design thinking to discover and deliver solutions and is a thought leader in the application of data and business analysis to human-centered design challenges. You'll be joining our diverse team of problem solvers that employ design and systems thinking to conceptualize and develop high-impact, creative outcomes for market impact.

Autonomously lead multidisciplinary teams of associates and leaders through the business analysis elements of strategic transformational frameworks in pursuit of discovery and innovation across the enterprise. Lead the opportunity sizing and project evaluation of novel complex problem spaces and solutions with multiple variables and user groups.
Lead the decomposition of innovative solutions into human and business capabilities and sequence them for development. Lead the opportunity sizing and measurement strategy for enterprise level efforts. This may include identifying measures, alignment of measures influenced by the problem and solution(s) of an engagement from project definition through execution/release. Identify, map, and communicate impacted processes and scenarios from an end user point of view. Effectively communicate in verbal and written venues to senior level leaders the impact and analysis of the engagement supporting, and in comparison, to other firm priorities. Quickly build trusting relationships. Provide coaching, feedback, and guidance to squad members.
Demonstrate agility in ambiguous and complex circumstances to achieve the desired outcome. Provide day to day people and process leadership, without direct management authority, to a multi-disciplinary team made up of both leaders and associates. (for the BA portions) Lead alignment between design, business, and delivery workstreams to integrate business analytics, business capabilities, user and market research into the solutioning process to ensure outcomes delivered appropriately balance user value, business value, and feasibility. Exercises strong critical thinking and sound judgment while independently making decisions within projects with some consultation and oversight from senior level associates and leaders.--- In doing so, the analyst must:
Evaluate a range of potential capabilities including change management, design thinking, process design, process improvement, and project/program management to achieve the project's desired outcome Gather and evaluate necessary perspective to independently make decisions without input from higher levels Investigate and resolve escalations with varying and high degrees of complexity and impact Identify and mitigate risk
Learn and communicate the principles of design thinking, process improvement, data analysis, business design, test & learn and change management to a wide variety of audiences to gain the buy-in and understanding needed to drive transformational change across the enterprise. Contribute to the development and/or improvement of processes that have firm-wide benefits, changing the fundamental way the firm does business with regard to a particular client segment or strategy.
Bachelor's degree or equivalent work experience 5+ years of applicable work experience Design Thinking experience, innovation, incubation, valuation, management consulting, stats proficiency, and direct or indirect people leadership experienced preferred Demonstrated strong verbal and written communication skills, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences Ability to quickly engage and inspire a diverse, multi-disciplinary team Expertise in systems thinking Change agility and comfort operating and flexing in ambiguity Experience in Devops Methodologies (Scrum, Kanban, Agile, Waterfall, etc.) desired Experience we analysis tools/software like MiniTab, Tableau, etc, preferred IBM EDT Co-Creator badge required w/in 12 months of hire Some travel required Problem Solving:
The degree to which problems are complex or non-routine. The amount of fact finding, analysis and creativity required to solve problems. The degree to which problems address single or multiple issues. Give examples of the types of problems solved and the frequency (daily, weekly, monthly, annually, etc.).
Leverage existing and create new human-centered problem-solving analysis frameworks in response to the needs of the problem Incorporate data and insights from across the firm and partner with additional enablement areas to commission new data and insights or recommend killing an engagement to ensure the best outcome
Required to develop and enhance processes as required for consistent analysis techniques

Decision Making:
The level of authority for making decisions and the degree of risk involved (the extent to which decisions are made without review and the corresponding business impact of those decisions). The extent to which decisions are governed by precedent, procedures, and guidelines versus broad direction.
Autonomously make decisions in collaboration with the business owner around the analysis and approach for cross-divisional and enterprise efforts 60% by precedent, 40% broad direction

Keywords: EDWARD JONES, Independence , Design Thinking Analyst, Professions , Holden, Missouri

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