Customer Service Technician
Company: BrightSpeed
Location: Kearney
Posted on: March 17, 2023
Job Description:
Company Description At Brightspeed, we are reimagining how
people live, work, play and connect by providing fast, reliable
internet connections and an awesome customer experience in twenty
states throughout the Midwest and South. Backed by funds managed by
Apollo Global Management,our vision is to accelerate the upgrade of
copper to fiber optic technologies, bringing faster and more
reliable internet service to many rural markets traditionally
underserved by broadband providers, while delivering best-in-class
customer experience. Be a part of the team that will make this
vision a reality....designing and building a world class fiber
network and creating a customer experience second to none. Check us
out on the web! Job Description Brightspeed is looking for a
Customer Service Technician to join our team! As a Customer Service
Technician, you will be performing installation, maintenance and
troubleshooting of high-speed internet, video and voice networks
including associated wiring and equipment. You will also be
maintaining and repairing outside plant facilities within assigned
geographic service areas. As a Customer Service Technician, you may
be required to work varying shifts that include mandatory overtime,
weekends, and holidays. As a Customer Service Technician your
responsibilities will include:
- Installing, maintaining, and troubleshooting of high-speed
internet, video and voice networks including associated wiring and
equipment
- Performing maintenance and repair on outside plant
facilities
- Climbing poles, using a shovel and pick to dig up and bury
cable, working in utility access holes or controlled environmental
vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their
duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales referrals
Qualifications WHAT IT TAKES TO CATCH OUR EYE
- High School diploma (or equivalent) or higher
- Ability to distinguish colors on facilities
- Ability to handle 28 footextension ladders (up to 75 lbs.
routine work) and utility access hole covers (up to 150 lbs.)
- Ability to successfully complete service tech boot camp
training, POTS/DSL installation/repair, cable splicing/maintenance,
basic transmissions, air pressure, and HSI installations (self and
full)
- Basic computer skills including MS Office applications
- Ability to work in confined spaces (e.g. attics, crawl spaces,
utility holes)
- Ability to work aloft (e.g. ladder)
- Ability to work outside in all weather conditions and at
various hours of the day/night
- A valid driver's license and satisfactory driving record
- Positive and professional appearance and demeanor when
communicating the company's products and services to our
customers
- Accountability/dependability (on time and on load when
scheduled and serve on call as needed)
- Teamwork (technical expertise developed to complete work
efficiently to achieve work group key service measures)
- Active Listening (ability to take input from customers, APS and
co-workers to problem solve and improve skills)
- Ability to ask relevant questions to ensure problems are
resolved quickly or to clarify information or directions
- Active Learning (curious seeker of added information and
actively works to improve skills and knowledge) BONUS POINTS FOR:
- Prior experience as a customer facing telecom operations
technician
- Basic electricity training/certification or documented
equivalent work experience
- ADSL installation/repair experience (self/full installs)
- A+/Net + Certified Required Soft Skills This position is part
of a bargaining unit and represented by a union. Depending upon the
applicable collective bargaining agreement under which you may be
hired, you may be: (a)requiredto join the union and pay union dues
as a condition of employment; or, (b) required to pay union dues,
but not join the union as a condition of employment; or (c) free
tochoosewhetherto join the union, but if you do join the union you
would beobligatedto pay union dues #LI-HR1 Additional Information
WHY JOIN US? We aspire to contemporary ways of working. We are
committed to being a leader in defininga new way to workbecause we
recognize the changing mindset of today's workforce. We have a
brand new, state-of-the-art corporate HQ in Charlotte, NC and our
current priority is to make it a truly vibrant destination by
hiring talent in the greater Charlotte area. Why? Becauseour
purpose is to reimagine how people work, learn, play and connect!
We offer competitive compensation and comprehensive benefits. Our
benefits and paid time off programs reflect our underlying belief
in promoting overall wellness throughphysical, emotional and
financial health. We are committed to building a team as diverse as
the customers we serve. Diversity, equity and inclusionare at the
center of our grounding belief inBeing Real. When we bring our
authentic selves to work, everyone is better as a result. A diverse
team helps us befierce advocatesfor moreaccessible,inclusiveand
high-quality internet, because webelieve doing so promotesequityin
the communities we serve. Brightspeed is an Equal Opportunity
Employer For all applicants, please take a moment to review our
Privacy Notices:
- Brightspeed's Privacy Notice for California Residents
- Brightspeed's Privacy Notice Videos To
Watchhttps://vimeo.com/681585068
Keywords: BrightSpeed, Independence , Customer Service Technician, Professions , Kearney, Missouri
Didn't find what you're looking for? Search again!
Loading more jobs...