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Lead Cellphone Repair Technician

Company: Asurion
Location: Independence
Posted on: November 11, 2019

Job Description:

This position is eligible for $3,000 sign-on bonus. ? Our team of Lead Cellphone Repair Technicians keep our customers connected by repairing their mobile devices.? You?ll work inside a retail store and be the face of Asurion?s in-store operations delivering our award-winning personalized customer resolution experience. ? What will you do?

  • Service as a technical leader to other technicians.
  • Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
  • Engage with and reassure customers to deliver outstanding customer service.
  • Meet or exceed key performance objectives including service and repair metrics.
  • Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.
  • Perform various inventory tasks such as counting and monitoring inventory levels.
  • Demonstrate Asurion?s Core Values in all interactions. ? What we offer:
    • Competitive pay and benefits including health, dental, and vision.
    • Retirement Savings Plan
    • $3,000 sign-on bonus
    • Paid Time Off
    • Tuition Reimbursement Program
    • Ongoing training to grow your skills
    • Uniform allowance
    • Subsidized cell phone plan ? If you?re a good fit for the job, you?ll have:
      • One year experience with product service support or troubleshooting electronics
      • One year face-to-face customer service experience
      • Knowledge of mobile devices and operating systems
      • High School diploma or equivalent
      • Strong oral and written communication skills
      • Strong teamwork and collaboration skills
      • Basic knowledge of Microsoft Office Store Location for this job posting: 19130C E 39th St S, Independence, MO 64057#MobileRepair #DeviceRepair #PhoneRepair #CellphoneRepair #CellRepair #MobileDeviceRepair #iPhoneRepair #SamsungRepair #TechnicalRepair #SmartphoneRepair #WirelessDeviceRepair #WirelessRepair #ElectronicRepair #ElectronicsRepair #RepairTech #RepairTechnician #DeviceTech #DeviceTechnician #MobileTech #MobileTechnician #CellphoneTech #CellphoneTechnician #MobileDeviceTech #MobileDeviceTechnician #CellTech #CellTechnician #SmartphoneTech #SmartphoneTechnician #WirelessDeviceTech #WirelessDeviceTechnician #WirelessTech #WirelessTechnician #ElectronicsTech #ElectronicsTechnician #PhoneTech #PhoneTechnician #iPhoneTech #iPhoneTechnician #SamsungTech #SamsungTechnician #MobileRepairTech #MobileRepairTechnician #DeviceRepairTech #DeviceRepairTechnician #PhoneRepairTech #PhoneRepairTechnician #CellphoneRepairTech #CellphoneRepairTechnician #CellRepairTech #CellRepairTechnician #MobileDeviceRepairTech #MobileDeviceRepairTechnician #iPhoneRepairTech #iPhoneRepairTechnician #SamsungRepairTech #SamsungRepairTechnician #SmartphoneRepairTech #SmartphoneRepairTechnician #WirelessDeviceRepairTech #WirelessDeviceRepairTechnician #WirelessRepairTech #WirelessRepairTechnician #ElectronicRepairTech #ElectronicRepairTechnician ? CUS25836 - Independence - Missouri - US - 2019/10/16

Keywords: Asurion, Independence , Lead Cellphone Repair Technician, Professions , Independence, Missouri

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