Lead Customer Service Representative
Company: Home State Health Plan
Location: Independence
Posted on: June 22, 2022
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Job Description:
Position Purpose: Serve as a liaison between Customer Service
Representatives CSRs), management and other various departments.
Resolve customer inquiries via telephone and written correspondence
in a timely and appropriate manner.
Education/Experience: High school diploma or equivalent.
Associates' degree or equivalent 2 years higher education and/or
work experience in Claims processing, billing, or coding experience
preferred. 1.5+ years' experience as a Customer Service
Representative or previous Call Center, Healthcare or insurance
experience. Expert in understanding the working of a call center
environment. Expert in customer service, verbal communication over
the phone. 2+ years of experience in Medicare, Medicaid managed
care or insurance environment preferred.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law.
Keywords: Home State Health Plan, Independence , Lead Customer Service Representative, Sales , Independence, Missouri
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