Associate Inside Sales Specialist - CST/PST
Company: Amplity Health
Location: Kansas City
Posted on: May 8, 2024
Job Description:
Come join the true partner of global healthcare companies,
Amplity Health. We continually challenge the boundaries of medical
and commercial strategies to accelerate the approval and launch of
new drugs to improve the lives of patients. Associate Sales
Specialist Position Summary: Associate Inside Sales Representative
(ASR) is responsible for engaging Health Care Professionals in
telephone conversations to promote assigned client product,
maximize the product's selling potential and meet program and
Client objectives. The ASR achieves this by developing and
maintaining relationships with HCPs and by educating them about
product features, benefits, safety profile and approved indications
to ensure appropriate patient use. The ASR utilizes approved tools
for product promotion and maintains a competent level of product,
program and customer activity knowledge. The ASR is expected to
collaborate with Client field-based teams and management.Essential
Duties/Responsibilities:
- Manage daily sales call activity according to defined
expectations, with the purpose of influencing customers and
increasing product sales. o On behalf of Client, promote Client's
product(s) via the telephone (outbound and/or inbound calls) by
engaging assigned HCP targets in in-depth product discussions to
attain individual, territory and company goals for sales, market
share, etc.
- Profile and manage targeted list of HCPs and provide
value-added benefits to grow product volume.
- Create and implement business plans to achieve territory and
business sales goals.
- Maintain call productivity and metrics that are required by
program.
- Achieves quarterly client sales quotas.
- Effectively and persuasively communicate with customers using
effective selling, listening and negotiation skills, proper
terminology and approved messaging, and effectively use approved
promotional aids.
- Maintain thorough knowledge of Client product(s) and
program.
- Verify and complete required data entry in Amplity
Health/Client CRM systems, such as details of the target's
responses, call activity, product orders, and any follow-through
actions.
- Listen and respond appropriately to customer needs and
questions within program timelines.
- Partner and collaborate with client field sales account
managers and client sales managers to plan territory coverage when
required.
- Create and maintain a positive impression with client and
client's customers.
- Prepare reports for management as needed.
- Fully comply with all laws, regulations and Amplity Health
Policies, Code of Conduct, all privacy and data guidelines and
relevant state and federal laws and regulations.
- Participate in teleconference and live (when required)
National, regional and district meetings and training sessions and
represent client at National and/or local conventions when
applicable.
- Other projects as assignedKey Working relationships:
- Report to Amplity Health Sales Manager or Program
Director.
- Work closely with other team members assigned to the program
and members of Amplity Health home office support.
- Maintain a positive working relationship with customers and
client contacts.Education and Experience: Required:
- Bachelor's degree
- 1+ years of previous sales and/or customer engagement
experience with proven record of success
- Flexibility to cover multiple time zones as neededPreferred:
- Account and territory management experience
- Inside Sales or Contact Center experience
- Aesthetics experienceKnowledge, Skills and Abilities:
- Excellent verbal, written and interpersonal communication
skills.
- Clear, articulate and grammatically sound speech, professional
demeanor and excellent phone manner and communication skills.
- Strong focus on providing customers with superior support and
service.
- Ability to learn, understand and communicate complex
information over the telephone.
- Strong rapport building skills and active listening
skills.
- Excellent selling, closing, persuasion and presentation
skills.
- Ability to display high-levels of initiative, effort and
commitment successfully complete projects and assignments.
- Ability to comprehend and communicate complex technical/medical
terminology and to maintain the required technical expertise
including competitive product knowledge.
- Must be self-motivated and disciplined.
- Good organizational and planning skills, strong attention to
detail and accuracy.
- Ability to work independently and as a team member.
- Flexibility and ability to handle multiple tasks
simultaneously.
- Must be able to deal with people at all levels inside and
outside of the company.
- Demonstrated technical aptitude and working proficiency in
Microsoft Word, Excel, and Outlook.
- Must be able to successfully complete client trainings in their
entirety (home study and live training) and meet all training
expectations in order to proceed to servicing client's customers
within the parameters of the program.
- Must be able to participate in teleconference and live
National, regional and district meetings and training sessions and
represent client at National and/or local conventions when
requested.
- Must be able to drive to and around customer offices within the
assigned region, during field sales activities, and hold a valid
driver's license.Key Performance Competencies: * Interpersonal
Savvy* Customer Focus* Business Acumen* Driving for Results*
Decision Quality* Dealing with Ambiguity* Planning* Motivating
othersABOUT USWe have a 40-year track record of delivering
solutions for Pharma and Biotech companies large and small.Our
wide-ranging capabilities include clinical and medical outsourced
teams; clinical and medical capability development; companion
diagnostic and precision medicine solutions; medical
communications; expert engagement; remote and field solutions for
patients, payers, and physicians; and strategic and access
consulting. Therapeutically, we cross many areas but have been a
leader in oncology and rare diseases.Our one-of-a-kind Insights
database offers clients a detailed view into patient-provider
interactions and provider treatment rationale not found through any
other provider.Every offering, every touchpoint, every solution is
designed to ensure our pharmaceutical client's patients gain access
to and benefit from the best medicines for the right reasons.OUR
CULTUREOur company values align to our partnership vision and
define our culture. These EPIIC values are reinforced in our
people, our processes, and the solutions we provide for our
clients: Excellence, Passion, Innovation, Integrity, and
Collaboration.We believe that delivering on true partnership for
our clients begins and ends with our own team, which is why we
relentlessly recruit and maintain teams devoted to living our EPIIC
values. The result? An inclusive, collaborative, and respectful
culture we are proud of. We hold one another accountable to
maintaining a safe workspace where we challenge one another to
bring our best selves to work each day.You will never feel unsure
about how our EPIIC values look when lived out. We make conscious
efforts to model and reward behaviors that remind our colleagues,
clients, vendors, and partners what we stand for.We foster a sense
of belonging by ensuring contributions are heard and respected. We
want every member of the team to feel like they have a voice and
they can use it. Constantly challenged and always supported, each
member of our team is empowered to create innovative, meaningful
outcomes for our clients.Opportunities with Amplity offer
competitive compensation and dependent on the opportunity could
include a comprehensive benefits package and 401K benefits.To learn
more about us, visit our website at amplity.com or our social media
pages, linkedin.com/company/amplity-health and
twitter.com/amplityhealth. CELEBRATING DIVERSE PERSPECTIVESWe
passionately champion a culture of belonging, with transparent
company practices that drive diversity, equity, and inclusion. Our
commitment to inclusion is core to who we are. We welcome people
with diverse backgrounds and perspective who ignite curiosity and
challenge the status quo. As a provider of services across 6
continents, our team is as diverse as the clients we serve and the
countries we work in.We seek to create an inclusive, fair, and
respectful environment that celebrates the individual differences
and unique perspectives each person brings; where everyone feels a
sense of belonging and can be their true, authentic, and best
self.As an equal opportunity employer, we welcome everyone to our
team. We promise to maintain a safe working environment where team
members can thrive. The IDEA - Amplity's Inclusion, Diversity, and
Equity Alliance - makes sure of it. The IDEA helps our organization
embrace diverse business practices, creates a sense of community
through colleague resource groups, reminds our leaders to sponsor
and embrace diversity, equity, and inclusion, and encourages
cultural competence and awareness through company-wide resources
for learning.Our commitment to diversity spans our people, our
processes, and our suppliers.OUR DIVERSITY POLICYWe encourage and
support equal employment opportunities for all associates and
applicants for employment without regard to sex, race, color,
religion, national origin, age, disability, marital status, sexual
orientation or veteran status. Employment decisions are evaluated
on the basis of an individual's skills, knowledge, abilities, job
performance and other qualifications. In addition, Amplity Health
maintains policies and procedures designed to comply with
applicable federal, state and local laws governing
non-discrimination in employment in every location in which Amplity
Health has facilities.
Keywords: Amplity Health, Independence , Associate Inside Sales Specialist - CST/PST, Sales , Kansas City, Missouri
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