Call Center Representative
Company: EDWARD JONES
Location: Blackburn
Posted on: June 25, 2022
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000 branch offices where our
more than 7 million clients live and work. In a typical branch
office, a financial advisor meets with clients and receives branch
office support, so they can focus on building deep relationships
with clients. Headquarters associates in St. Louis, Tempe and
Mississauga provide support and expertise to help U.S. and Canada
branch teams deliver an ideal client experience. We continue to
grow to meet the needs of long-term individual investors. Join the
Service Division at Edward Jones to join over 500 other associates
who have a passion for serving our branch teams and clients' needs
by tailoring solutions to ensure the most effective outcome, all
while demonstrating a spirit of caring. The Service Division offers
a great working environment for those seeking a professional
full-time opportunity as a service associate in a contact center.
The Service Division's mission is to provide timely answers,
guidance, and support for our clients, branch teams and home office
associates to enable an ideal client experience. Associates hired
into the Service Division will complete a learning plan, developing
foundational knowledge on much of the core work needed to support
our branch teams and clients. Each new associate is assigned a
trainer, coach, and team leader. These individuals will all play a
role in helping you acclimate to the company and become proficient
in your role. Once fully proficient on the foundational work you'll
move to another more complex area of the Service Division, where
you'll apply your recently gained expertise. Core hours of
operation for most departments within the Service Division are
Monday through Friday from 7:00 am to 7:00 pm Central Time, with
occasional Saturdays. Schedule assignments will vary depending on
business need within each department. The ideal candidate must be
comfortable spending a great deal of time answering phone calls
from our clients and branch teams. If you have customer service
experience, enjoy working in a fast-paced and dynamic environment
and are ready for a rewarding career in the financial industry,
this is a great opportunity for you Bachelor's degree in finance or
business is preferred Excellent client service skills Excellent
verbal and written communication skills Strong problem solving and
analytical skills Ability to learn multiple complex topics Strong
computer skills including effective use of Microsoft Office Since
this is a Home-Based Associate position, you must meet the minimum
internet connectivity requirements. A satellite connection for your
high-speed internet doesn---t work with our current home-based
setup; you need to be on a DSL or a cable high-speed internet
connection. The software in the department requires a minimum of 30
Mbps download speed for a single user, 5 Mbps upload speed for a
single user, and less than 50 Ping Speed to perform daily
functions. 2021 FORTUNE 100 Best Companies to Work For-- By Great
Place to Work-- and FORTUNE Magazine --- Edward Jones was named No.
20 on the list. From FORTUNE --2021 FORTUNE Media IP Limited. All
rights reserved. Used under license. FORTUNE and FORTUNE 100 Best
Companies to Work For are registered trademarks of Fortune Media IP
Limited and are used under license. FORTUNE and Fortune Media IP
Limited are not affiliated with, and do not endorse products or
services of, Edward Jones Investments. 2021 Corporate Equality
Index --- Edward Jones joins the ranks of 767 major U.S. businesses
that received top marks in the Foundation---s 19th annual scorecard
on LGBTQ workplace equality. From The Human Rights Campaign. All
Rights Reserved 2021 Training Top 100 list - Edward Jones ranked
No. 19, up six spots from last year in its 21st consecutive year on
this prestigious list. J.D. Power, 2021 --- Edward Jones has ranked
"highest in Employee Advisor Satisfaction among Financial
Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor
Satisfaction Study. Edward Jones received the highest score among
employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015,
2017-2021 Financial Advisor Satisfaction Studies of employee
advisors--- satisfaction among those who are employed by an
investment services firm. Visit jdpower.com/awards for more
information. Edward Jones does not discriminate on the basis of
race, color, gender, religion, national origin, age, disability,
sexual orientation, pregnancy, veteran status, genetic information
or any other basis prohibited by applicable law. At Edward Jones,
we value and respect our associates and their contributions, and we
recognize individual efforts through a rewards program that
promotes a long-term career, financial security and well-being.
Visit our career site to learn more about our total compensation
approach, which in addition to base salary, typically includes
benefits, bonuses and profit sharing. The salary range for this
role is based on national data and actual pay is based on skills,
experience, education, and other relevant factors for a potential
new associate: Salary: $38418 - $59462 Category: Headquarters
Keywords: EDWARD JONES, Independence , Call Center Representative, Other , Blackburn, Missouri
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